At a Glance
- Tasks: Lead and grow a dynamic B2C sales team focused on enhancing the student rental experience.
- Company: Join a market-leading PropTech company with a collaborative and empowering culture.
- Benefits: Competitive salary, uncapped OTE, and opportunities for personal and professional growth.
- Other info: Exciting opportunity to shape a high-performing team during a phase of rapid growth.
- Why this job: Make a real impact in transforming the student rental journey through innovative technology.
- Qualifications: Proven B2C sales leadership experience and strong coaching skills required.
The predicted salary is between 50000 - 50000 £ per year.
Location: Sheffield (Office Based)
Salary: £50,000 Basic OTE: £75,000 Uncapped
Are you a hands-on sales leader who knows how to build high-performing teams while creating a genuinely positive customer experience? This is an exciting opportunity to join a market-leading business that is transforming the PropTech rental space, combining innovative technology with a customer-first approach.
As the business continues to scale, they are now looking for a Head of B2C Sales to lead and grow the consumer sales and retentions function during a hugely exciting phase of growth.
The Opportunity
This is not a traditional call centre leadership role. The B2C sales function is built around consultative, supportive conversations designed to help students make confident decisions during one of the most important stages of their renting journey. The culture is collaborative, people-focused, and driven by delivering genuinely positive customer outcomes.
You’ll take full ownership of the B2C sales and retentions function - leading strategy, driving revenue performance, coaching the team, and continuously improving the customer journey. This is a highly visible leadership role where you’ll work closely with Sales, Marketing, Customer Experience, Product, and Technology teams to shape both commercial performance and the wider student experience.
What You’ll Be Doing
- Own and deliver the B2C sales strategy aligned with business growth plans and seasonal demand
- Take full accountability for B2C revenue performance, forecasting, and reporting
- Lead, coach, and develop the B2C sales and retentions team
- Drive performance management, KPI delivery, and sales quality standards
- Recruit, onboard, train, and mentor seasonal telesales colleagues during peak periods
- Ensure a consistent student-first approach across all customer interactions
- Work closely with Marketing to improve lead quality, campaigns, and messaging
- Collaborate with Customer Experience teams to improve customer journeys and reduce friction
- Partner with Product and Technology teams to improve systems and sales effectiveness
- Provide regular commercial insights and recommendations to senior leadership
Why Join?
This is a business with a genuine purpose - simplifying and improving the student rental experience through technology, transparency, and exceptional service. You’ll join a company with ambitious growth plans, strong market presence, and a collaborative culture where ideas are welcomed and people are empowered to make an impact. There is real opportunity here to shape a function, influence wider business strategy, and build a high-performing team that directly contributes to company growth.
About You
We’re looking for a commercially driven sales leader who combines strategic thinking with hands-on leadership and coaching. You’ll ideally bring:
- Proven experience leading a B2C sales team within a high-volume or consumer-focused environment
- Strong people management and coaching skills
- Experience managing performance through busy or rapidly changing periods
- A commercially minded approach with experience owning revenue targets and forecasting
- The ability to balance strategic planning with day-to-day operational leadership
- Strong cross-functional collaboration and stakeholder management skills
- A passion for building positive team cultures and delivering excellent customer experiences
Head of B2C Sales employer: Rayner Personnel
Join a market-leading business in Sheffield that is revolutionising the PropTech rental space, where your leadership will directly impact the student rental experience. With a collaborative and people-focused culture, you'll have the opportunity to shape a high-performing B2C sales team while driving meaningful customer outcomes. The company offers ambitious growth plans, empowering you to make a significant impact in a role that values innovation and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Head of B2C Sales
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Head of B2C Sales role.
✨Tip Number 2
Show off your skills! Prepare a killer pitch that highlights your experience in leading B2C sales teams. Be ready to discuss how you've driven revenue performance and improved customer experiences in past roles.
✨Tip Number 3
Research the company inside out! Understand their culture, values, and the PropTech rental space. This will help you tailor your conversations and show them you're genuinely interested in making an impact.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start.
We think you need these skills to ace Head of B2C Sales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of B2C Sales role. Highlight your experience in leading sales teams and any achievements that showcase your ability to drive revenue and improve customer experiences.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've built high-performing teams and created positive customer outcomes in previous positions.
Showcase Your Leadership Style:In your application, let us know about your hands-on leadership approach. We want to see how you coach and develop your team while maintaining a collaborative culture that focuses on student-first interactions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Rayner Personnel
✨Know Your Numbers
As a Head of B2C Sales, you'll need to demonstrate your understanding of revenue performance and forecasting. Brush up on key metrics related to sales targets and be ready to discuss how you've driven revenue in previous roles. This shows you’re not just a leader but a numbers person too!
✨Showcase Your Coaching Skills
Since this role involves leading and developing a team, prepare examples of how you've successfully coached team members in the past. Think about specific situations where your guidance led to improved performance or morale. This will highlight your hands-on leadership style.
✨Emphasise Collaboration
This position requires working closely with various teams like Marketing and Customer Experience. Be ready to share experiences where you’ve collaborated cross-functionally to achieve a common goal. It’s all about showing that you can work well with others to enhance the customer journey.
✨Understand the Customer Journey
Since the role focuses on creating a positive customer experience, do your homework on the student rental process. Be prepared to discuss how you would improve this journey and what strategies you would implement to ensure a student-first approach in all interactions.
