At a Glance
- Tasks: Be the friendly face of our surgery, supporting patients and staff with enquiries.
- Company: Join the West Southampton Medical Group, a dedicated team in healthcare.
- Benefits: Enjoy great annual leave, NHS pension scheme, and ongoing training.
- Other info: Part-time shifts with a supportive and professional work environment.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Experience in public-facing roles and strong IT and communication skills.
The predicted salary is between 23000 - 26000 € per year.
West Southampton Medical Group in Southampton (SO15 5AL/SO16 4NZ) are looking for an enthusiastic, part‑time receptionist to join our experienced and professional team in supporting our patients and clinical staff at the surgeries. We are seeking a friendly, diligent individual who has experience of a public facing role and ability to multi‑task and cope in a sometimes pressurised environment. This is a very busy role, dealing with enquiries both face to face, over the telephone and via computer systems and therefore needs an individual who is IT literate with great communication skills.
Shift pattern: Monday 7:30‑12:30 and 13:30‑18:30, Tuesday 07:30‑12:30, Thursday 07:30‑12:30, Friday 07:30‑12:30.
Brief Job Summary:- Act as first point of contact for patients, clinicians, members of the public and other agencies as appropriate.
- Provide reception and administrative support to ensure the smooth day to day running of the Surgery.
- Efficiently use clinical systems and processes to ensure appropriate use of appointment slots, including assessment of urgent appointments and visit requests in line with guidelines set out by the Surgery.
- Great annual leave package.
- Opportunity to join NHS pension scheme.
- Continued training and support.
Medical Receptionist/Administrator in Southampton employer: Raymond Road Surgery
West Southampton Medical Group is an excellent employer, offering a supportive and dynamic work environment where you can make a real difference in the lives of patients. With a strong focus on employee growth through continued training and a generous annual leave package, our team thrives on collaboration and professionalism. Located in the heart of Southampton, we provide a unique opportunity to be part of a dedicated healthcare team while enjoying the benefits of the NHS pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist/Administrator in Southampton
✨Tip Number 1
Get to know the company! Research West Southampton Medical Group and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with patients and clinicians, it’s crucial to be clear and friendly. Try role-playing common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During interviews, share examples of how you've successfully juggled multiple tasks in previous roles. This will demonstrate that you can handle the busy environment at the surgery.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows that you're proactive. Plus, keep an eye on our site for any updates or tips that could help you land the job!
We think you need these skills to ace Medical Receptionist/Administrator in Southampton
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and supporting patients. A little enthusiasm goes a long way!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in public-facing roles. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your communication and IT skills!
Be Clear and Concise:In your written application, keep it straightforward. We appreciate clarity, especially since this role involves dealing with enquiries. Use bullet points if needed to make your key skills stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Raymond Road Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist/Administrator. Familiarise yourself with the specific tasks mentioned in the job description, like managing appointment slots and handling patient enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves interacting with patients and clinical staff, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you successfully handled difficult situations or communicated effectively, whether face-to-face or over the phone.
✨Demonstrate Your IT Savvy
As the job requires being IT literate, brush up on any relevant software or systems you might encounter. If you have experience with clinical systems, be ready to discuss it. Even if you haven't used specific software before, showing a willingness to learn can go a long way.
✨Prepare for Pressure Scenarios
This role can be busy and sometimes pressurised, so think of examples where you've successfully managed multiple tasks at once. Be ready to discuss how you prioritise your workload and stay calm under pressure, as this will show that you're well-suited for the fast-paced environment.
