At a Glance
- Tasks: Join a dynamic team ensuring clients receive top-notch service and support.
- Company: Raymond James, a leader in financial services with a commitment to integrity.
- Benefits: 12-month contract with opportunities for professional growth and development.
- Other info: Embrace a culture of transparency, accountability, and fairness.
- Why this job: Be part of a high-performing team making a real difference in client experiences.
- Qualifications: Experience in financial services and strong organisational skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
As an Operations Client Administrator, you’ll be part of a high‑performing operations team responsible for ensuring clients receive a seamless, accurate and compliant service. Your work will span client onboarding, account maintenance, technical queries, and ad hoc project support, all while upholding a strong Service 1st culture. This role is a 12 Month FTC.
Key Responsibilities:
- Client Onboarding
- Review and screen AML/KYC documentation across all account types (GIAs, ISAs, Pensions, OPBs, Trusts).
- Validate key documents including cheques and W‑8 forms.
- Open new accounts and monitor outstanding onboarding items.
- Handle internal and external onboarding queries within agreed service levels.
- Client Administration
- Manage deceased accounts, including probate valuation requests.
- Process account closures and calculate closing fees.
- Maintain and update static client data.
- Allocate and track W‑8 forms and other regulatory documentation.
- Process payments, journals, ISA subscriptions, standing orders, and income sweeps.
- Apply ad hoc charges (custody, adviser, management, valuation fees).
- Respond to client and provider queries promptly and professionally.
- Operational Support
- Maintain accurate records and internal controls.
- Monitor team mailboxes and workflow queues to meet service standards.
- Keep departmental procedures up to date.
- Stay informed on regulatory and industry developments.
- Support the onboarding of new offices and participate in project work.
Skills & Experience:
- Strong understanding of retail financial services, investment operations, or stockbroking.
- Experience with manual processing and operational workflows.
- Knowledge of GIA/ISA/OPB/SIPP products.
- Confident with AML/KYC requirements.
- Proficient in Microsoft Word and Excel.
- Industry exams (e.g., IOC) are an advantage.
What We’re Looking For:
- A positive, proactive attitude and a commitment to exceptional service.
- Someone who enjoys being hands‑on and involved in all areas of the business.
- Strong organisational skills and the ability to multitask under pressure.
- Excellent communication skills, both written and verbal.
- High attention to detail and a quality‑driven approach.
- A team player who can also work independently and use initiative to solve problems.
At Raymond James, we uphold the highest standards of integrity, professionalism, and ethical conduct in line with FCA expectations. All employees are expected to demonstrate behaviours that support a culture of transparency, accountability, and fairness. This includes acting with honesty, treating clients and colleagues with respect, and consistently making decisions that reflect the best interests of customers and the integrity of the financial system. Adherence to the FCA’s Conduct Rules is not only a regulatory requirement but a core part of our commitment to maintaining trust and confidence in the markets we serve.
Raymond James is an equal opportunities employer. We treat all of our applicants the same and we have a diversity and inclusion strategy aimed at ensuring we hire the best person for the job regardless of age, gender, ethnicity, sexual orientation, disability or beliefs.
Operations Administrator - Client Admin FTC employer: Raymond James UK
At Raymond James, we pride ourselves on fostering a dynamic and inclusive work environment where every team member is valued and empowered to excel. As an Operations Client Administrator, you will benefit from our commitment to professional development, a strong service-oriented culture, and the opportunity to engage in meaningful work that directly impacts client satisfaction. Located in a vibrant area, our office promotes collaboration and innovation, making it an excellent place for those seeking a rewarding career in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator - Client Admin FTC
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more natural you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Administrator - Client Admin FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Client Administrator role. Highlight your experience with client onboarding, account maintenance, and any relevant financial services knowledge. We want to see how your skills match what we're looking for!
Showcase Your Attention to Detail:In this role, attention to detail is key! Use your application to demonstrate how you've successfully managed tasks that require precision, like processing documents or handling client queries. We love seeing examples of your quality-driven approach.
Communicate Clearly:Your written communication skills are super important for this position. Make sure your application is clear and concise. We appreciate a well-structured cover letter that reflects your proactive attitude and commitment to exceptional service.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Raymond James UK
✨Know Your AML/KYC Stuff
Make sure you brush up on your Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Be ready to discuss how you've handled documentation in the past, as this role heavily involves reviewing and screening these documents.
✨Show Off Your Organisational Skills
This position requires strong organisational skills, so come prepared with examples of how you've managed multiple tasks or projects simultaneously. Think about times when you had to prioritise under pressure and be ready to share those stories.
✨Demonstrate Your Client Service Mindset
Since the role is all about providing exceptional service, be prepared to talk about your approach to client interactions. Share specific instances where you went above and beyond to resolve a client's issue or improve their experience.
✨Familiarise Yourself with Financial Products
Get to grips with the different financial products mentioned in the job description, like GIAs, ISAs, and Pensions. Being able to speak knowledgeably about these will show that you're serious about the role and understand the industry.
