At a Glance
- Tasks: Join a dynamic team ensuring clients receive top-notch service and support.
- Company: Raymond James, a leader in financial services with a commitment to integrity.
- Benefits: 12-month contract with opportunities for growth and development.
- Other info: Embrace a culture of transparency, accountability, and fairness.
- Why this job: Be part of a high-performing team making a real difference in client experiences.
- Qualifications: Experience in financial services and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
As an Operations Client Administrator, you’ll be part of a high‑performing operations team responsible for ensuring clients receive a seamless, accurate and compliant service. Your work will span client onboarding, account maintenance, technical queries, and ad hoc project support, all while upholding a strong Service 1st culture. This role is a 12 Month FTC.
Key Responsibilities:
- Client Onboarding
- Review and screen AML/KYC documentation across all account types (GIAs, ISAs, Pensions, OPBs, Trusts).
- Validate key documents including cheques and W‑8 forms.
- Open new accounts and monitor outstanding onboarding items.
- Handle internal and external onboarding queries within agreed service levels.
- Client Administration
- Manage deceased accounts, including probate valuation requests.
- Process account closures and calculate closing fees.
- Maintain and update static client data.
- Allocate and track W‑8 forms and other regulatory documentation.
- Process payments, journals, ISA subscriptions, standing orders, and income sweeps.
- Apply ad hoc charges (custody, adviser, management, valuation fees).
- Respond to client and provider queries promptly and professionally.
- Operational Support
- Maintain accurate records and internal controls.
- Monitor team mailboxes and workflow queues to meet service standards.
- Keep departmental procedures up to date.
- Stay informed on regulatory and industry developments.
- Support the onboarding of new offices and participate in project work.
Skills & Experience:
- Strong understanding of retail financial services, investment operations, or stockbroking.
- Experience with manual processing and operational workflows.
- Knowledge of GIA/ISA/OPB/SIPP products.
- Confident with AML/KYC requirements.
- Proficient in Microsoft Word and Excel.
- Industry exams (e.g., IOC) are an advantage.
What We’re Looking For:
- A positive, proactive attitude and a commitment to exceptional service.
- Someone who enjoys being hands‑on and involved in all areas of the business.
- Strong organisational skills and the ability to multitask under pressure.
- Excellent communication skills, both written and verbal.
- High attention to detail and a quality‑driven approach.
- A team player who can also work independently and use initiative to solve problems.
At Raymond James, we uphold the highest standards of integrity, professionalism, and ethical conduct in line with FCA expectations. All employees are expected to demonstrate behaviours that support a culture of transparency, accountability, and fairness. This includes acting with honesty, treating clients and colleagues with respect, and consistently making decisions that reflect the best interests of customers and the integrity of the financial system. Adherence to the FCA’s Conduct Rules is not only a regulatory requirement but a core part of our commitment to maintaining trust and confidence in the markets we serve. Raymond James is an equal opportunities employer. We treat all of our applicants the same and we have a diversity and inclusion strategy aimed at ensuring we hire the best person for the job regardless of age, gender, ethnicity, sexual orientation, disability or beliefs.
Operations Administrator - Client Admin FTC in London employer: Raymond James UK
At Raymond James, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. Our Operations Client Administrator role provides a unique opportunity to engage in meaningful work within a high-performing team, where you will receive comprehensive training and support while contributing to a seamless client experience. Located in a vibrant area, we foster a collaborative environment that values integrity, professionalism, and diversity, ensuring that every team member feels valued and empowered to excel.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator - Client Admin FTC in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more natural you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Administrator - Client Admin FTC in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Client Administrator role. Highlight your experience with client onboarding, account maintenance, and any relevant financial services knowledge. We want to see how your skills match what we're looking for!
Showcase Your Attention to Detail:In this role, attention to detail is key! Use your application to demonstrate how you've successfully managed tasks that require precision, like processing documents or handling client queries. We love seeing examples of your quality-driven approach.
Communicate Clearly:Your written communication skills are super important for this position. Make sure your application is clear and concise. We appreciate a well-structured cover letter that reflects your proactive attitude and commitment to exceptional service.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Raymond James UK
✨Know Your AML/KYC Inside Out
Since the role involves reviewing and screening AML/KYC documentation, make sure you brush up on these regulations. Be prepared to discuss your understanding of the processes and any relevant experiences you've had. This will show that you're not just familiar with the terms but can apply them in real scenarios.
✨Demonstrate Your Organisational Skills
With responsibilities like managing deceased accounts and processing payments, it's crucial to showcase your organisational skills. Bring examples of how you've successfully managed multiple tasks or projects in the past, especially under pressure. This will highlight your ability to multitask effectively.
✨Communicate Clearly and Confidently
Excellent communication is key in this role, so practice articulating your thoughts clearly. During the interview, be ready to explain complex concepts simply, especially when discussing client queries or operational support. This will demonstrate your ability to convey information effectively to clients and colleagues alike.
✨Show Your Team Spirit
As a team player, it’s important to express your enthusiasm for collaboration. Share examples of how you've worked well in teams, contributed to group projects, or supported colleagues in achieving common goals. This will resonate well with the company’s culture of teamwork and exceptional service.
