Wealth & Administration Assistant in Godstone, Surrey

The part time Wealth & Administration Assistant will provide high-quality administrative, technical and client support to financial advisers, helping to ensure the efficient management of client portfolios and the delivery of a professional, compliant client experience. The role supports all stages of the client lifecycle, including provider and platform interaction, preparation of client documentation, and maintenance of accurate client records. The successful candidate will play a key role in enabling advisers to focus on client relationships and advice delivery, while contributing to the smooth operation and ongoing growth of the branch.

Key Responsibilities

• Client Support & Servicing
• Act as a first point of contact for client queries, handling requests professionally and promptly
• Support advisers with ongoing client servicing, annual reviews and portfolio updates
• Maintain accurate, up-to-date client records across back-office and CRM systems
• Ensure a consistently high standard of client care and communication
• Provider & Platform Liaison
• Liaise with investment platforms, pension providers, insurers and product providers
• Obtain valuations, policy information and supporting documentation as required
• Process transactions including contributions, withdrawals, switches and amendments
• Manage new business submissions from application through to completion, proactively chasing outstanding requirements
• Report Writing & Client Documentation
• Draft suitability letters, annual review reports and client correspondence in line with regulatory and company standards
• Prepare client meeting packs, illustrations and supporting documentation
• Proofread all documents to ensure accuracy, consistency and professional presentation
• Administration & Process Management
• Complete all tasks in line with internal procedures and service standards
• Manage workflows effectively to meet adviser and client deadlines
• Identify opportunities to improve administrative processes and efficiencies
• Provide general administrative support and assist with ad-hoc projects as required
• Risk Management & Compliance
• Operate in line with FCA regulatory requirements and internal compliance policies
• Maintain accurate and complete client files to support audit and compliance reviews
• Support delivery of good client outcomes in line with Treating Customers Fairly (TCF) principles

Knowledge and Experience Requirements

• Minimum of 3 years’ experience in wealth management or financial planning administration/support
• Good working knowledge of:
• Pensions (including personal and workplace pensions)
• ISAs and investment platforms
• Protection products
• Experience liaising with providers and platforms
• Experience drafting client reports and professional correspondence

Competency Requirements

• Business-Focused Competencies
• Strong client service mindset with a commitment to service excellence
• High level of attention to detail and accuracy
• Personal Competencies
• Clear and professional written and verbal communication skills
• Highly organised with the ability to manage multiple tasks and priorities
• Able to work independently and manage workload effectively in a remote/hybrid environment
• Strong problem-solving skills and sound judgement
• Professional, reliable and discreet
• Team Competencies
• Collaborative and supportive team player
• Flexible, dependable and adaptable to changing priorities
• Positive, proactive and willing to take ownership of tasks

Working Arrangement

This is a part-time role, working on a hybrid/remote basis, with occasional office attendance required.

Further Information

This job description is not exhaustive and may be reviewed and updated as the needs of the business evolve.