Site Contract Cleaning Manager

We are a contract cleaning and soft services provider to the FM arena in London and widely regarded as the employer of choice. We manage and support both end user clients and managing agents with several iconic buildings and developments you will recognise.

Working in a high-profile campus in Old Street, the Site Cleaning Manager will proactively support the Account Director in delivering the contract and ensuring that agreed key performance indicators and service level agreements are delivered to a high standard.

The Shift: Monday to Friday, Shifts between 7am and 5.30pm

The Package: £38,500 basic, 28 days holiday per year (including bank holidays)

The Role of the Site Contract Cleaning Manager:

• Ensure all staff under your supervision achieve development plans.
• The company training programme is delivered.
• All systems are operated in line with defined company procedures/standards.
• Staff churn rate of less than 10%.
• Site achieves a minimum of 85% scores in monthly KPI meetings.
• Delivery of a 5-star service across the site in line and accordance with our values.
• Delivery of all added value and innovation commitment across the site.
• Developing client relationships with each client stakeholder.
• Applying strategies to reinforce the Brand.
• Ensuring all team members identify with and understand the company values.
• Contracts remain on budget and achieve set projections.
• Annual portfolio growth.

The Person:

• Proven experience in a supervisory or managerial role within the cleaning industry with a hands-on approach.
• Solid knowledge of cleaning techniques, procedures, and equipment.
• Excellent organisational and time management skills to prioritise tasks and meet deadlines.
• Strong attention to detail and a commitment to maintaining high cleaning standards.
• Effective communication and people skills to interact with staff, clients, and other departments.
• Ability to adapt to changing situations, multitask, and solve problems efficiently.
• Site meetings (daily, weekly, monthly) are focused and interactive and serve to motivate and give direction.
• Generates a ‘Team’ environment, where staff help each other and recognise that they individually are responsible for the whole and the Manager’s role is fully understood.
• Controls, optimises, and monitors the investment in all resources, constantly assessing the effect, efficiency and value. Make changes which reflect a policy of continuous improvement.
• Ensures all team members know and work to internal customer/support function requirements/deadlines. Where appropriate, changes to these are proposed, supported by a clear business case.
• Knowledge and understanding of Facilities Management.
• IOSH Managing Safely is desirable.
• Experience in management of budgets.

Why Work for Us:

• Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
• Equal Opportunities Employer who promotes diversity.
• Innovative Approach to the Employee Journey.
• A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business.