At a Glance
- Tasks: Lead cleaning operations and inspire a high-performing team in a prestigious commercial environment.
- Company: Join one of London's most awarded cleaning companies, known for its people-first culture.
- Benefits: Enjoy a competitive salary, 35 days annual leave, private healthcare, and career progression.
- Other info: Be part of an award-winning team committed to innovation and sustainability.
- Why this job: Make a real impact while shaping the future of workplace services in a dynamic role.
- Qualifications: Experience in managing cleaning operations and strong leadership skills are essential.
Location: Liverpool Street, London
Salary: Up to £50,000 per annum
Working Hours: Monday–Friday | 8:00am–4:00pm or 9:00am–5:00pm
Lead Excellence. Inspire People. Shape the Future of Workplace Services.
Are you an experienced cleaning or soft services leader looking for your next challenge within a prestigious commercial environment? We are one of London's leading providers of commercial cleaning and support services, proudly recognised as London's Most Awarded Cleaning Company in 2024 and winners of the European Cleaning & Hygiene Awards 2025 – Best Company to Work For. Since 1986, we've built our reputation on exceptional service, innovation, and family values. Our people-first culture is at the heart of everything we do, and we're looking for a passionate, driven Site Account Manager to lead one of our flagship contracts in the heart of London.
This is a high-profile opportunity to take ownership of a prestigious commercial property within one of London's most recognised business campuses, delivering exceptional service standards while creating a positive and engaging workplace culture.
The Opportunity
As Site Account Manager, you will lead the delivery of all contracted cleaning and soft services, ensuring operational excellence, client satisfaction, team engagement, and continuous improvement. You'll work closely with senior stakeholders, property management teams, and occupiers to create an outstanding workplace experience while driving innovation, sustainability, and commercial performance. This role is ideal for an ambitious leader who thrives in a fast-paced environment and enjoys building high-performing teams that consistently exceed expectations.
Key Responsibilities
- Operational Excellence
- Lead all contracted soft services to consistently exceed KPIs and service level agreements.
- Deliver exceptional standards across cleaning operations, including horizontal and vertical cleaning activities and window cleaning programmes.
- Conduct monthly business reviews focused on performance, innovation, customer satisfaction, ESG objectives, and continuous improvement.
- Develop and implement a strategic annual plan aligned to client and business objectives.
- Prepare operational reports, presentations, estimates, and proposals for both internal and client stakeholders.
- People Leadership & Culture
- Recruit, develop, coach, and inspire a diverse team of cleaning and support service professionals.
- Conduct inductions, probation reviews, performance appraisals, and development plans.
- Foster a culture of accountability, recognition, engagement, and continuous learning.
- Client & Stakeholder Management
- Build trusted relationships with clients, occupiers, contractors, and internal teams.
- Partner closely with Property Managers and Estate Management teams to enhance the occupier experience.
- Act as the primary operational contact, ensuring clear communication and outstanding customer service at all times.
- Sustainability & ESG
- Champion environmental and social initiatives across the contract.
- Support ESG projects that improve sustainability, efficiency, and responsible business practices.
- Encourage innovative approaches that reduce environmental impact and enhance workplace wellbeing.
- Commercial & Financial Management
- Manage budgets effectively while achieving agreed profitability targets.
- Control labour, consumables, machinery, and operational expenditure.
- Identify efficiencies and implement continuous improvement initiatives that deliver measurable savings and enhanced performance.
About You
- Proven experience managing cleaning or soft services operations within a prestigious commercial, corporate, or mixed-use environment.
- Experience overseeing both horizontal and vertical cleaning operations, including window cleaning activities.
- Strong leadership skills with a track record of developing engaged, high-performing teams.
- Excellent communication and stakeholder management abilities.
- Strong commercial awareness with experience managing budgets and driving efficiencies.
- A proactive approach to Health & Safety, with IOSH Managing Safely desirable.
- Excellent organisational, IT and time-management skills.
What We Offer
- Salary up to £50,000 per annum
- 35 days annual leave, including bank holidays
- Monday to Friday working pattern
- Private healthcare
- Ongoing professional development opportunities
- Career progression within a growing, award-winning organisation
Why Join Us?
This is more than just a management role. It's an opportunity to join an organisation that genuinely invests in its people, values innovation, and leads the way in responsible business practices. You'll have the autonomy to make a real impact, influence operational strategy, develop talented teams, and contribute to the continued success of one of the industry's most respected service providers. If you're ready to take ownership of a flagship contract and build something exceptional, we'd love to hear from you. Apply today and become part of an award-winning team that's raising standards across the industry.
Site Account Manager - Contract Cleaning employer: raymond associates ltd
Join a prestigious and award-winning cleaning company located in the heart of London, where a people-first culture drives our commitment to excellence and innovation. As a Site Account Manager, you'll benefit from a competitive salary, generous annual leave, private healthcare, and ongoing professional development opportunities, all while leading a high-performing team in a dynamic environment. This role offers the chance to make a meaningful impact on workplace services and contribute to sustainability initiatives within one of London's most recognised business campuses.
StudySmarter Expert Advice🤫
We think this is how you could land Site Account Manager - Contract Cleaning
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like raymond associates ltd.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like raymond associates ltd.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like raymond associates ltd, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Site Account Manager - Contract Cleaning
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show raymond associates ltd that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with raymond associates ltd specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. raymond associates ltd will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at raymond associates ltd
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at raymond associates ltd a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at raymond associates ltd.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at raymond associates ltd, showcasing your work ethic and the quality of your previous roles in janitorial services.
