At a Glance
- Tasks: Lead cleaning operations and inspire a high-performing team in a prestigious commercial environment.
- Company: Join one of London's most awarded cleaning companies, known for its people-first culture.
- Benefits: Enjoy a competitive salary, 35 days annual leave, private healthcare, and career progression.
- Other info: Be part of an award-winning team committed to innovation and sustainability.
- Why this job: Make a real impact while shaping the future of workplace services in a dynamic role.
- Qualifications: Experience in managing cleaning operations and strong leadership skills are essential.
Location: Liverpool Street, London
Salary: Up to £50,000 per annum
Working Hours: Monday–Friday | 8:00am–4:00pm or 9:00am–5:00pm
Lead Excellence. Inspire People. Shape the Future of Workplace Services.
Are you an experienced cleaning or soft services leader looking for your next challenge within a prestigious commercial environment? We are one of London's leading providers of commercial cleaning and support services, proudly recognised as London's Most Awarded Cleaning Company in 2024 and winners of the European Cleaning & Hygiene Awards 2025 – Best Company to Work For. Since 1986, we've built our reputation on exceptional service, innovation, and family values. Our people-first culture is at the heart of everything we do, and we're looking for a passionate, driven Site Account Manager to lead one of our flagship contracts in the heart of London.
This is a high-profile opportunity to take ownership of a prestigious commercial property within one of London's most recognised business campuses, delivering exceptional service standards while creating a positive and engaging workplace culture.
The Opportunity
As Site Account Manager, you will lead the delivery of all contracted cleaning and soft services, ensuring operational excellence, client satisfaction, team engagement, and continuous improvement. You'll work closely with senior stakeholders, property management teams, and occupiers to create an outstanding workplace experience while driving innovation, sustainability, and commercial performance. This role is ideal for an ambitious leader who thrives in a fast-paced environment and enjoys building high-performing teams that consistently exceed expectations.
Key Responsibilities
- Operational Excellence
- Lead all contracted soft services to consistently exceed KPIs and service level agreements.
- Deliver exceptional standards across cleaning operations, including horizontal and vertical cleaning activities and window cleaning programmes.
- Conduct monthly business reviews focused on performance, innovation, customer satisfaction, ESG objectives, and continuous improvement.
- Develop and implement a strategic annual plan aligned to client and business objectives.
- Prepare operational reports, presentations, estimates, and proposals for both internal and client stakeholders.
- People Leadership & Culture
- Recruit, develop, coach, and inspire a diverse team of cleaning and support service professionals.
- Conduct inductions, probation reviews, performance appraisals, and development plans.
- Foster a culture of accountability, recognition, engagement, and continuous learning.
- Client & Stakeholder Management
- Build trusted relationships with clients, occupiers, contractors, and internal teams.
- Partner closely with Property Managers and Estate Management teams to enhance the occupier experience.
- Act as the primary operational contact, ensuring clear communication and outstanding customer service at all times.
- Sustainability & ESG
- Champion environmental and social initiatives across the contract.
- Support ESG projects that improve sustainability, efficiency, and responsible business practices.
- Encourage innovative approaches that reduce environmental impact and enhance workplace wellbeing.
- Commercial & Financial Management
- Manage budgets effectively while achieving agreed profitability targets.
- Control labour, consumables, machinery, and operational expenditure.
- Identify efficiencies and implement continuous improvement initiatives that deliver measurable savings and enhanced performance.
About You
- Proven experience managing cleaning or soft services operations within a prestigious commercial, corporate, or mixed-use environment.
- Experience overseeing both horizontal and vertical cleaning operations, including window cleaning activities.
- Strong leadership skills with a track record of developing engaged, high-performing teams.
- Excellent communication and stakeholder management abilities.
- Strong commercial awareness with experience managing budgets and driving efficiencies.
- A proactive approach to Health & Safety, with IOSH Managing Safely desirable.
- Excellent organisational, IT and time-management skills.
What We Offer
- Salary up to £50,000 per annum
- 35 days annual leave, including bank holidays
- Monday to Friday working pattern
- Private healthcare
- Ongoing professional development opportunities
- Career progression within a growing, award-winning organisation
Why Join Us?
This is more than just a management role. It's an opportunity to join an organisation that genuinely invests in its people, values innovation, and leads the way in responsible business practices. You'll have the autonomy to make a real impact, influence operational strategy, develop talented teams, and contribute to the continued success of one of the industry's most respected service providers. If you're ready to take ownership of a flagship contract and build something exceptional, we'd love to hear from you. Apply today and become part of an award-winning team that's raising standards across the industry.
Site Account Manager - Contract Cleaning employer: raymond associates ltd
As an award-winning international provider of commercial cleaning and integrated soft services, we pride ourselves on being a fantastic employer that genuinely invests in our people. With a competitive salary, generous holiday allowance, and flexible working arrangements, we foster a culture of growth and development, ensuring our Regional Managers have the opportunity to lead high-performing teams while making a meaningful impact in diverse sectors across the South. Join us and be part of a company recognised as the Best Company to Work For, where your leadership will drive performance and shape the future of service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Site Account Manager - Contract Cleaning
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to operational excellence and sustainability, so you can showcase how your experience aligns with their goals during the chat.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership skills and experience managing cleaning operations can drive client satisfaction and team engagement. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our award-winning team.
We think you need these skills to ace Site Account Manager - Contract Cleaning
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Site Account Manager role. Highlight your leadership experience in cleaning or soft services, and don’t forget to mention any achievements that showcase your ability to exceed KPIs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your values align with our people-first culture. Share specific examples of how you've led teams to success in previous roles.
Showcase Your Communication Skills:As a Site Account Manager, strong communication is key. In your application, demonstrate your ability to build relationships and manage stakeholders effectively. Use clear and concise language to convey your ideas.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at raymond associates ltd
✨Know Your Stuff
Make sure you understand the ins and outs of contract cleaning and soft services. Brush up on industry standards, KPIs, and what makes a successful cleaning operation. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you inspired your team or improved performance. This is key for a Site Account Manager, so be ready to discuss your approach to coaching and developing talent.
✨Engage with Stakeholders
Since you'll be working closely with clients and property management teams, think about how you can demonstrate your communication skills. Prepare to discuss how you've built relationships in previous roles and how you handle client feedback or concerns.
✨Emphasise Sustainability Initiatives
With a focus on ESG and sustainability, be prepared to talk about any relevant projects you've been involved in. Highlight your understanding of environmental practices and how you've implemented them in past roles to enhance workplace wellbeing and efficiency.
