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For Companies At a Glance
- Tasks: Build flagship client relationships and lead high-performing teams in Facilities Management.
- Company: Award-winning commercial cleaning company with a people-first culture.
- Benefits: Competitive salary, performance bonuses, flexible hours, and 35 days holiday.
- Why this job: Shape the future of FM in London while making a real impact.
- Qualifications: Proven experience in managing key accounts and leading operational teams.
- Other info: Dynamic role with excellent career growth opportunities and a focus on innovation.
Build flagship client relationships. Lead high-performing teams. Shape the future of FM in London.
The Opportunity
We are one of London’s leading commercial cleaning and associated services providers — and proudly London’s most awarded cleaning company in 2024, as well as European Cleaning & Hygiene Awards 2025 winners: Best Company to Work For. Founded in 1986, we’ve grown with our family values intact, pairing a genuinely people-first culture with innovation, operational excellence, and outstanding customer care. Our success is built on three pillars: people development, customer experience, and innovation — and this role sits right at the centre of all three.
As Key Account Director, you’ll take ownership of some of our most strategic client relationships and a portfolio worth £10 million across 10 sites and therefore proven experience in managing budgets as well as P&L’s is critical. You will be leading large operational teams, influencing company-wide strategy, and playing a key role in our continued growth across London.
The Package
- £76,442 base salary
- Performance-related bonus
- Car allowance plus train/travel expenses
- London office and client site field based
- 35 days holiday (including bank holidays)
- Flexible Hours
The Role
This is a senior leadership role with full accountability for key client portfolios, operational performance, and team leadership. You’ll be the trusted partner to major clients — understanding their objectives, anticipating their needs, and ensuring our services consistently exceed expectations. Internally, you’ll work closely with executive leadership and cross-functional teams to deliver operational excellence, commercial performance, and sustainable growth.
What You’ll Be Responsible For
- Strategic & Operational Leadership - Partner with the executive team to shape and deliver operational strategies aligned to business goals. Translate strategy into clear, measurable actions for operational teams. Own P&L performance, budgets, and commercial outcomes across key accounts.
- Process Improvement & Performance - Review and optimise operational processes to improve efficiency, quality, and productivity. Leverage technology and automation to enhance service delivery.
- People & Team Leadership - Lead, coach, and inspire managers and supervisors across multiple sites. Build strong succession plans and develop future leaders. Foster a collaborative, high-performance culture.
- Client & Stakeholder Management - Act as the senior point of contact for key clients. Build trusted, long-term relationships focused on partnership and value.
- Risk, Safety & Sustainability - Identify operational risks and implement mitigation plans. Champion health & safety excellence across all sites.
About You
You’re a confident, commercially minded leader with a proven background in Facilities Management (soft services) and a passion for people and performance. You’ll bring:
- Exceptional customer relationship and management skills, in the estate management, soft FM and/or cleaning industries.
- Any experience managing key accounts such as Savills, CBRE, JLL, Knight Frank etc would be advantageous.
- Strategic thinking with hands-on operational credibility.
- Excellent leadership, coaching, and people-development skills.
- A data-driven, analytical approach to decision-making and budgets.
- Confidence using technology and automation to improve operations.
- Outstanding communication and stakeholder-management skills.
Key Account Director in Shadwell employer: raymond associates ltd
Contact Detail:
raymond associates ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director in Shadwell
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Know their values, recent achievements, and challenges they face. This will help you tailor your responses and show you’re genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Key Account Director. Highlight your leadership skills and how you’ve successfully managed client relationships in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Key Account Director in Shadwell
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, make sure to read the job description thoroughly. It’s packed with clues about what we’re looking for, so take notes on key skills and experiences that match your background.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor your CV and cover letter to highlight your relevant experience in facilities management and client relationship building. Show us how your skills align with our needs as a Key Account Director.
Showcase Your Achievements: We love seeing quantifiable achievements! When detailing your past roles, include specific examples of how you’ve managed budgets, improved processes, or led teams to success. Numbers speak volumes!
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. Applying directly through our site ensures your application gets to the right people quickly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at raymond associates ltd
✨Know Your Numbers
As a Key Account Director, you'll be handling significant budgets and P&L. Make sure you brush up on your financial acumen before the interview. Be ready to discuss how you've managed budgets in the past and any strategies you've implemented to improve financial performance.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to lead and inspire teams. Prepare stories that demonstrate how you've developed future leaders and fostered a high-performance culture in previous roles.
✨Understand Their Clients
Research the company’s key clients and their needs. Be prepared to discuss how you would build and maintain relationships with these clients. Showing that you understand their objectives and how to exceed their expectations will set you apart.
✨Emphasise Process Improvement
The job involves optimising operational processes, so come equipped with examples of how you've improved efficiency and productivity in past roles. Discuss any technology or automation tools you've used to enhance service delivery, as this aligns with their focus on innovation.
