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- Tasks: Lead a team in managing cleaning contracts and ensuring client satisfaction.
- Company: Join a family-feel business focused on cleaning, security, and soft services across the UK.
- Benefits: Enjoy a £35k salary, bonus, car allowance, 35 days holiday, and flexible working options.
- Why this job: Be part of an ethical company that values diversity and environmental responsibility.
- Qualifications: Experience in managing teams in the contract cleaning sector is essential.
- Other info: This role offers a chance to grow into management while making a positive impact.
The predicted salary is between 28000 - 42000 £ per year.
We are a cleaning, security and soft services business operating from regional offices UK wide, serving clients in sectors that include: Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education.
We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business.
An opportunity has arisen for a proactive Operations Manager or ambitious Contract Manager seeking their first step into managing managers.
The Package
- £35k basic
- Bonus
- Car or Car Allowance
- 35 days holiday per year (including bank holidays)
- Flexible Working
The Area
South Wales, Bristol and South West
The Role of the Operations Manager
Business Growth and Profitability
- To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of targets set and in line with the business goals.
- To ensure all costs are controlled within budgets.
- Ensure contract prices are reviewed and increases agreed with clients.
- Comply with authorisation levels.
- To liaise regularly with the line manager in terms of innovation and business growth opportunities.
Contract/Site Management
- To manage a small personal portfolio of accounts.
- Ensure the agreed specification is implemented and adhered to.
- Review the contracts as necessary to meet company and clients’ requirements.
- Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.
- Ensure the Quality Service Level Indicator/ECAT procedure is implemented and adhered to.
- Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator/ECAT procedure and to ensure all problems are resolved promptly and effectively.
- To review and analyse Site Health and Safety Audits information. Ensure corrective action taken where necessary.
Staff Management
- To recruit, induct, train and develop direct reports, to ensure a high calibre of capable managers and supervisors.
- To ensure that your 2 managers and supervisors understand and are focused on meeting the region and company objectives.
- Monitor and review performance of managers in terms of their budgets and effectively communicate the company’s required standards.
- To carry out an annual performance/personal development appraisal with managers and supervisors.
- Ensure that each member of staff has received an induction, health and safety training, supervision and information and appraised as required.
Company Procedures
- To take responsibility for management systems and administration associated with the region, including payroll, invoicing, materials, equipment, changes to the contract, expenses, vehicles, training etc.
- To ensure payroll information is completed accurately and costs are controlled within budget.
The Person
- A proven track record in managing a team of managers in the contract cleaning sector.
- Experience in managing a portfolio of business efficiently and in a professional manner, ensuring a professional image at all times.
- A motivational management style who drives the values of the brand through their team.
- A persuasive communicator who can liaise at all levels.
Why Work for Us
- Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey.
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business.
Operations Manager - Contract Cleaning employer: raymond associates ltd
Contact Detail:
raymond associates ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Contract Cleaning
✨Tip Number 1
Familiarise yourself with the contract cleaning sector. Understanding the specific challenges and trends in this industry will help you speak confidently about your experience and how it aligns with our needs during interviews.
✨Tip Number 2
Network with professionals in the cleaning and facilities management sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within our company.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in the past. Highlighting your ability to motivate and develop staff will resonate well with us, as we value a strong management style.
✨Tip Number 4
Research our company values and be prepared to discuss how your personal values align with ours. Showing that you understand our commitment to ethical practices and employee development will set you apart from other candidates.
We think you need these skills to ace Operations Manager - Contract Cleaning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, particularly in the contract cleaning sector. Use specific examples that demonstrate your ability to drive business growth and manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the company's values and mission. Emphasise your motivational management style and how you can contribute to their family-feel business culture.
Highlight Relevant Skills: In your application, focus on skills such as budget management, client liaison, and staff development. Provide concrete examples of how you've successfully implemented these skills in previous roles.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in client satisfaction scores or successful cost control measures. This will help demonstrate your capability to meet the role's requirements.
How to prepare for a job interview at raymond associates ltd
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be expected to lead a team. Be prepared to discuss your previous experiences in managing teams, how you motivate others, and any specific examples of successful leadership you've demonstrated.
✨Understand the Industry
Familiarise yourself with the contract cleaning sector and its challenges. Research current trends and be ready to discuss how you can contribute to business growth and client satisfaction in this field.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios related to managing budgets, client relationships, and staff performance, and think about how you would handle these situations effectively.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to explain how you build relationships with clients and your team, and provide examples of how your communication style has led to successful outcomes in past roles.
