Assistant Site Cleaning Contract Manager in London

This is a fantastic opportunity for a self-motivated and passionate individual who is looking for a new challenge within the Facility Management industry. We are now recruiting for an experienced Site Contract Cleaning Assistant Manager to be based on an iconic campus in Stratford. The Assistant Site Contract Manager role is site based and will be the key leader in managing a team of 50 staff.

The Package:

• £40 - 43k basic
• Bonus
• 35 days holiday per year (including bank holidays)
• Monday to Friday 7am – 4pm

The Role:

• To assist Cleaning Account Manager in planning, organising, and managing all cleaning and Window Cleaning operations ensuring the delivery of high standards, cleanliness and hygiene within the premises.
• To ensure health and safety practices are followed for all works carried out on site and support the team in providing them the equipment, guidance and instruction needed to carry out their duties.
• The Assistant Manager will manage the demised contracts and clients daily, whilst providing the Cleaning Account Manager with support, managing the main stakeholder contract.
• As an assistant manager, you will ensure that the company and clients values, procedures and processes are followed by all team members and inspire service excellence.

The Duties:

• Team Leadership & Staff Management: Management of 4 direct reports & a team of approximately 48 (demised & landlord teams) supported by the Cleaning Account Manager. Supervise, motivate and direct the cleaning team on a day-to-day basis. Assist with recruitment and resourcing, interviewing, hiring and training new employees in the correct cleaning techniques and safety procedures. Work together with the Cleaning Account Manager, to manage the team schedules, ensuring adequate cover is in place for all duties. Conduct regular 1-2-1’s and performance reviews with employees, addressing any performance issues and/or employee disputes. Promote a positive team culture, encourage the team to engage in client events and activities. Support in the submission of payroll.
• Health, Safety & Compliance: Promote and enforce a strong safety culture, ensuring all staff are aware and operate in accordance with company and client H&S procedures (e.g. COSHH regulations, RAMS, SOP’s). Ensure all cleaning materials, chemicals and equipment are stored correctly and securely by conducting regular H&S audits and monitoring team usage. Ensure monthly stock orders are submitted on time and according to contracts budgets. Report any equipment faults, defects or faults to Cleaning Account Manager and ensure Cleaning Team are aware of and follow the correct reporting procedures. Conduct regular quality audits, ensuring standards are kept to the required standards and any improvements are communicated with the Supervisors/Team.
• Client & Stakeholders: Liaise with clients, customers or service partner teams to address inquiries, resolve any service issues and ensure customer satisfaction. Communicate effectively with all departments to ensure effective management overall. Respond to requests effectively and efficiently.

The Person:

• Proven experience in contract cleaning, facilities management for soft services/cleaning at a minimum of supervisory level (3 Years).
• Cleaning Assistant Management experience (Desirable).
• Strong knowledge of COSHH, H&S regulations, Risk Assessment/Management and SOP’s.
• IOSH (desirable/willingness to complete within first 6 months of employment).
• Experience in managing on-site HR matters (full training will be provided to align with the company Policies and Procedures).
• Excellent written and verbal communication skills.
• Strong organisational skills, time management and problem-solving skills.
• Computer literate (Microsoft Office Packages, Outlook, Teams etc).
• Ability to work flexible hours when required (some duties may be required to be carried out of an evening and weekends).