At a Glance
- Tasks: Lead cleaning operations and create a positive workplace culture in a prestigious commercial property.
- Company: Award-winning cleaning company known for innovation and family values.
- Benefits: Competitive salary, 35 days leave, and ongoing professional development.
- Other info: Join a people-first culture with excellent career progression opportunities.
- Why this job: Make a real impact and develop high-performing teams in a dynamic environment.
- Qualifications: Experience in managing cleaning operations and strong leadership skills.
Site Account Manager – Contract Cleaning
Paddington, London
Up to £55,000 per annum
Monday–Friday | 8:00am–5:00pm
Lead Excellence. Inspire People. Shape the Future of Workplace Services.
Are you an experienced cleaning or soft services leader looking for your next challenge within an innovative commercial environment? We are one of London's leading providers of commercial cleaning and support services, proudly recognised as London's Most Awarded Cleaning Company in 2024 and winners of the European Cleaning & Hygiene Awards 2025 – Best Company to Work For. Since 1986, we've built our reputation on exceptional service, innovation, and family values. Our people-first culture is at the heart of everything we do, and we're looking for a passionate, driven Site Account Manager to lead one of our flagship contracts in the heart of London.
This is a high-profile opportunity to take ownership of a prestigious commercial property within one of London's most innovative business campuses, delivering exceptional service standards while creating a positive and engaging workplace culture.
The Opportunity
As Site Account Manager, you will lead the delivery of all contracted cleaning and soft services, ensuring operational excellence, client satisfaction, team engagement, and continuous improvement. You'll work closely with senior stakeholders, property management teams, and occupiers to create an outstanding workplace experience while driving innovation, sustainability, and commercial performance. This role is ideal for an ambitious leader who thrives in a fast-paced environment and enjoys building happy, high-performing teams that consistently exceed expectations.
Key Responsibilities
- Ensure the service delivery specification is implemented and adhered to.
- Regular client liaison: plan and implement a visitation programme to monitor standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
- To ensure all client queries and complaints are dealt with in a timely and effective manner.
- Ensure the line manager is kept fully advised of any operational difficulties, especially those which would jeopardise the retention of the contract. Recommend, as appropriate, improvements, staffing numbers and rates that are in the best interest of the business.
- To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
- To recruit, induct and train new staff.
- To maintain the existing positive team culture through open communication, support and staff events.
- Monitor and review performance of staff and effectively communicate the company’s required standards to staff.
- To ensure each employee receives an annual performance/personal development appraisal.
- To resolve any disciplinary/grievance matters in line with company policy and procedure.
- To ensure the company’s health and safety policy and procedures are implemented and adhered to, including completion of Site Health and Safety Audits.
- To provide guidance, coaching and training to managers and supervisors.
- To ensure payroll information is completed accurately and available on time to assist payroll input.
- Complete all procedures relating to health and safety audits, payroll, Service Level Indicators, induction, training and expenses accurately and on time.
About You
- Proven experience managing cleaning or soft services operations within a prestigious commercial, corporate, or mixed-use environment.
- Passionate about ESG and engaged in all campus events supporting the local area.
- Experience overseeing both horizontal and vertical cleaning operations, including window cleaning activities.
- Strong leadership skills with a track record of developing engaged, high-performing teams.
- Excellent communication and stakeholder management abilities.
- Strong commercial awareness with experience managing budgets and driving efficiencies.
- A proactive approach to Health & Safety, with IOSH Managing Safely desirable.
- Excellent organisational and time-management skills.
- Good IT skills, including Microsoft Office and operational management systems.
- A solid understanding of Facilities Management and workplace services best practice.
What We Offer
- Salary up to £50,000 per annum.
- 35 days annual leave, including bank holidays.
- Monday to Friday working pattern.
- Ongoing professional development opportunities.
- Career progression within a growing, award-winning organisation.
Why Join Us?
This is more than just a management role. It's an opportunity to join an organisation that genuinely invests in its people, values innovation, and leads the way in responsible business practices. You'll have the autonomy to make a real impact, influence operational strategy, develop talented teams, and contribute to the continued success of one of the industry's most respected service providers. If you're ready to take ownership of a flagship contract and build something exceptional, we'd love to hear from you. Apply today and become part of an award-winning team that's raising standards across the industry.
Site Cleaning Manager - Contract Cleaning in Hyde Park employer: raymond associates ltd
Join a leading provider of commercial cleaning services in the heart of London, where our people-first culture and commitment to innovation create an exceptional workplace. With competitive salaries, generous annual leave, and ongoing professional development opportunities, we empower our employees to thrive and grow within a supportive environment. As part of our award-winning team, you'll have the chance to make a meaningful impact while working in one of London's most prestigious business campuses.
StudySmarter Expert Advice🤫
We think this is how you could land Site Cleaning Manager - Contract Cleaning in Hyde Park
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like raymond associates ltd.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like raymond associates ltd.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like raymond associates ltd, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Site Cleaning Manager - Contract Cleaning in Hyde Park
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show raymond associates ltd that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with raymond associates ltd specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. raymond associates ltd will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at raymond associates ltd
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at raymond associates ltd a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at raymond associates ltd.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at raymond associates ltd, showcasing your work ethic and the quality of your previous roles in janitorial services.
