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For Companies At a Glance
- Tasks: Manage contract cleaning operations across multiple sites, ensuring client satisfaction and service delivery.
- Company: Join a leading professional support services company in Europe focused on ethical practices and sustainability.
- Benefits: Enjoy a competitive salary, bonus, company car or allowance, and 35 days holiday per year.
- Why this job: Be part of a diverse team with a purpose-driven culture that values innovation and environmental responsibility.
- Qualifications: Experience in contract management and strong leadership skills are essential for this role.
- Other info: Flexible working hours and home-based options available for a better work-life balance.
The predicted salary is between 28800 - 42000 £ per year.
Contract Manager – Contract CleaningThe OpportunityAn opportunity to join one of the market leaders in professional support services in Europe has arisen due a result of new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.
The Package
GBP26,000 – GBP30,000 basic
Uncapped commission
Car Allowance/Company Car
35 days holiday per year (including bank holidays)
Home based and Flexible hours
The TerritoryAberdeen, Peterhead, Inverurie, Inverness, Dundee, Montrose, Forfar & Huntly
Main Responsibilities of a Contracts Manager
Contract/Site Management of cleaning staff
The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.
Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
To ensure all client queries and complaints are dealt with in a timely and effective manner.
To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
To assist the sales team as and when required.
To ensure adequate supplies are onsite.
To recruit, induct and train new staff.
To resolve any disciplinary/ grievance matters in line with company policy and procedure.
To provide guidance, coaching and training to managers and supervisors.
The Person
Experience in managing multiple commercial cleaning accounts
Strong management style with experience in recruitment, on-boarding, training and development
Passionate about people
Health and Safety qualification or experience in this area
Client liaison and presentation experience
Full clean driving licence
Why Work for Us
Ethical Business, always looking to reduce our environmental impact and our use of the planet\’s resources.
Equal Opportunities Employer who promotes diversity.
Innovative Approach to the Employee Journey
A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business
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Contract Manager - Contract Cleaning employer: raymond associates ltd
Contact Detail:
raymond associates ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager - Contract Cleaning
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and regulations relevant to the industry, such as COSHH and BICS. This knowledge will not only help you in interviews but also demonstrate your commitment to health and safety.
✨Tip Number 2
Network with professionals in the contract cleaning sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and resolving complaints effectively. Have specific examples ready that showcase your ability to maintain high standards and client satisfaction.
✨Tip Number 4
Research the company’s values and recent initiatives, especially those related to sustainability and ethical practices. Being able to align your personal values with theirs can make a strong impression during the interview process.
We think you need these skills to ace Contract Manager - Contract Cleaning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management and cleaning services. Emphasise your skills in P&L management, client relationships, and health and safety compliance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific achievements in previous roles that demonstrate your ability to manage contracts effectively and improve client satisfaction.
Highlight Relevant Qualifications: Include any relevant qualifications such as BICS, IOSH, or other certifications related to health and safety and contract management. This will show your commitment to maintaining high standards.
Prepare for Potential Questions: Think about potential interview questions related to contract management, client relations, and team leadership. Prepare examples from your past experiences that illustrate your problem-solving skills and ability to handle operational challenges.
How to prepare for a job interview at raymond associates ltd
✨Know Your Contracts
Familiarise yourself with the specifics of contract management, especially in cleaning services. Be prepared to discuss how you would handle P&L responsibilities and ensure compliance with health and safety regulations like COSHH and BICS.
✨Demonstrate Leadership Skills
As a Contract Manager, you'll be leading a team. Share examples of how you've successfully managed teams in the past, focusing on recruitment, training, and performance management. Highlight your ability to resolve conflicts and maintain high standards.
✨Client Relationship Management
Prepare to discuss your approach to client liaison and satisfaction. Think of specific instances where you've improved client relationships or resolved complaints effectively. This will show your potential employer that you can maintain and grow their client base.
✨Financial Acumen
Be ready to talk about your experience with budgeting and financial control. Discuss how you've maximised business opportunities within contracts and managed costs effectively. This will demonstrate your capability to contribute to the company's bottom line.
