At a Glance
- Tasks: Manage contract cleaning operations across multiple sites, ensuring high standards and client satisfaction.
- Company: Join a leading professional support services company in Europe focused on ethical practices and sustainability.
- Benefits: Enjoy a competitive salary, bonus, company car, flexible hours, and 35 days holiday per year.
- Other info: Home-based position with a focus on client relationships and operational excellence.
- Why this job: Be part of a purpose-driven team that values diversity and fosters a family-like culture.
- Qualifications: Experience in contract management and strong leadership skills are essential for this role.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
CONTRACT MANAGER - CONTRACT CLEANING
The Opportunity
An opportunity to join one of the market leaders in professional support services in Europe has arisen due a result of new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to manage their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS, IOSH.
The Package
- 40k basic
- Bonus
- Company Car or Car Allowance
- 35 days holiday per year (including bank holidays)
- Home based and Flexible hours
- Benefits Package
The Territory
- 80% of territory within the M25
- 2 Key Accounts in Kent and Essex
The Role of a Contract Manager
- Contract/Site Management of 16 accounts across 40 sites
- The Contract Manager will ensure the service delivery specification is implemented and adhered to.
- Regular client liaison: plan and implement a visitation programme to monitor standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
- To ensure all client queries and complaints are dealt with in a timely and effective manner.
- Ensure the line manager is kept fully advised of any operational difficulties, especially those, which would jeopardise the retention of the contract. Recommend, as appropriate, improvements, staffing numbers and rates that are in the best interest of the business.
- To ensure that the financial performance of each contract is being controlled to the budgeted requirements. This relates to:
(a) Staffing levels and pay rates
(b) Materials and equipment
(c) Payroll completion
(d) Plan manning, equipment, and material levels for periodic work.
(e) Other costs such as vehicles etc.
- Contract Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
- To assist the sales team as and when required.
- To ensure adequate supplies are on site.
- To recruit, induct and train new staff.
- Monitor and review performance of staff and effectively communicate the company’s required standards to staff.
- To resolve any disciplinary/ grievance matters in line with company policy and procedure.
- To provide guidance, coaching and training to managers and supervisors.
- Ensure that new starter and signing in procedures are adhered to.
- Complete all procedures relating to health and safety audits, payroll, Service Level Indicators, induction, training, and expenses accurately and on time.
- To ensure all management and control systems are adhered to, and that the company is complying with HR, and quality, environmental and health and safety standards.
Why Work for Us
- Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business
Contract Manager - Contract Cleaning in Maidstone employer: raymond associates ltd
Join a leading professional support services company that prioritises ethical practices and environmental sustainability. With a strong focus on employee growth, you will enjoy flexible working hours, a generous benefits package including 35 days of holiday, and the opportunity to manage your own business area while fostering a collaborative and diverse work culture. This role not only allows you to take charge of client relationships and operational excellence but also supports your professional development in a family-oriented environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager - Contract Cleaning in Maidstone
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in contract cleaning, especially around health and safety standards like COSHH and BICS. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the contract cleaning industry. Attend relevant events or join online forums where you can connect with current Contract Managers. This could provide you with insider information about the company and its culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and improved service delivery in previous roles. Highlighting your experience with P&L management will be crucial in showcasing your suitability for this position.
✨Tip Number 4
Research the company's values and ethical practices, particularly their approach to reducing environmental impact. Being able to align your personal values with theirs during discussions can set you apart from other candidates.
We think you need these skills to ace Contract Manager - Contract Cleaning in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in contract management and cleaning services. Emphasise your skills in P&L management, client relationships, and health and safety compliance.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention specific achievements in previous roles that demonstrate your ability to manage contracts effectively and improve client satisfaction.
Highlight Relevant Qualifications:Include any relevant qualifications such as BICS, IOSH, or other certifications related to health and safety and contract management. This will show your commitment to maintaining high standards.
Showcase Leadership Skills:In your application, provide examples of how you have successfully led teams, resolved conflicts, and improved operational efficiency. This is crucial for a role that involves managing staff and client relationships.
How to prepare for a job interview at raymond associates ltd
✨Know Your Contracts
Familiarise yourself with the specifics of contract management, especially in cleaning services. Be prepared to discuss how you would handle P&L responsibilities and ensure compliance with health and safety regulations like COSHH and BICS.
✨Demonstrate Leadership Skills
As a Contract Manager, you'll be leading a team. Share examples of how you've successfully managed teams in the past, focusing on recruitment, training, and performance monitoring. Highlight your ability to resolve conflicts and maintain high standards.
✨Client Relationship Management
Prepare to discuss your approach to client liaison and satisfaction. Think of specific instances where you've improved client relationships or resolved complaints effectively. This will show your potential employer that you can maintain and grow their client base.
✨Financial Acumen
Be ready to talk about your experience with budgeting and financial control. Discuss how you've maximised business opportunities within contracts and managed costs effectively. This will demonstrate your capability to handle the financial aspects of the role.
