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- Tasks: Lead a team, manage contracts, and ensure client satisfaction in cleaning operations.
- Company: Join a family-feel business focused on cleaning, security, and soft services across the UK.
- Benefits: Enjoy a £35k salary, bonus, car allowance, 35 days holiday, and flexible working options.
- Why this job: Be part of an ethical company that values diversity and employee development.
- Qualifications: Experience in managing teams in the contract cleaning sector is essential.
- Other info: Opportunity for growth into management roles with a supportive team culture.
The predicted salary is between 28000 - 42000 £ per year.
We are a cleaning, security and soft services business operating from regional offices UK wide, serving clients in sectors that include: Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education. We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business.
An opportunity has arisen for a proactive Operations Manager or ambitious Contract Manager seeking their first step into managing managers.
The Package
- £35k basic
- Bonus
- Car or Car Allowance
- 35 days holiday per year (including bank holidays)
- Flexible Working
The Area
South Wales, Bristol and South West
The Role of the Operations Manager
Business Growth and Profitability
- To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of target set and in line with the business goals.
- To ensure all costs are controlled within budgets.
- Ensure contract prices are reviewed and increases agreed with clients.
- Comply with authorisation levels.
- To liaise regularly with the line manager in terms of innovation and business growth opportunities.
Contract/Site Management
- To manage a small personal portfolio of accounts.
- Ensure the agreed specification is implemented and adhered to. Review the contracts as necessary to meet company and clients’ requirements.
- Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.
- Ensure the Quality Service Level Indicator/ECAT procedure is implemented and adhered to.
- Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator/ECAT procedure and to ensure all problems are resolved promptly and effectively.
- To review and analyse Site Health and Safety Audits information. Ensure corrective action taken where necessary.
Staff Management
- To recruit, induct, train and develop direct reports, to ensure a high calibre of capable managers and supervisors.
- To ensure that your 2 managers and supervisors understand and are focused on meeting the region and company objectives.
- Monitor and review performance of managers in terms of their budgets and effectively communicate the company’s required standards.
- To carry out an annual performance/personal development appraisal with managers and supervisors.
- Ensure that each member of staff has received an induction, health and safety training, supervision and information and appraised as required.
The Person
- A proven track record in managing a team of managers in the contract cleaning sector.
- Experience in managing a portfolio of business efficiently and in a professional manner, ensuring a professional image at all times.
- A motivational management style who drives the values of the brand through their team.
- A persuasive communicator who can liaise at all levels.
Why Work for Us
- Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey.
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business.
Cleaning Operations Manager employer: raymond associates ltd
Contact Detail:
raymond associates ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Operations Manager
✨Tip Number 1
Familiarise yourself with the cleaning sector, especially in contract management. Understanding industry standards and client expectations will help you speak confidently about how you can contribute to our goals.
✨Tip Number 2
Network with professionals in the cleaning and facilities management sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into best practices.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in the past. Highlight your ability to motivate and develop staff, as this aligns with our values at StudySmarter.
✨Tip Number 4
Research our company culture and values thoroughly. Be prepared to discuss how your personal values align with ours, particularly regarding ethical business practices and environmental responsibility.
We think you need these skills to ace Cleaning Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams, particularly in the contract cleaning sector. Use specific examples that demonstrate your ability to drive business growth and manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the company's values and mission. Emphasise your motivational management style and how you can contribute to their family-feel culture while achieving business goals.
Highlight Relevant Experience: In your application, focus on your proven track record in managing a team of managers. Include details about your experience with budget control, client satisfaction, and staff development to showcase your suitability for the role.
Showcase Communication Skills: Since the role requires liaising at all levels, provide examples of your persuasive communication skills. Mention any experiences where you successfully built relationships with clients or resolved issues effectively.
How to prepare for a job interview at raymond associates ltd
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team of managers. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed your team in the past.
✨Understand the Business Goals
Familiarise yourself with the company's objectives and values. During the interview, demonstrate how your experience aligns with their goals, particularly in business growth and client satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios related to managing contracts, client relationships, and staff performance, and explain how you would handle them effectively.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've successfully liaised with clients and managed teams, ensuring everyone is aligned with company standards and objectives.
