At a Glance
- Tasks: Manage cleaning contracts, ensuring high standards and client satisfaction.
- Company: Join a leading European professional support services brand that values its people.
- Benefits: Earn £26,000 - £30,000 plus uncapped commission, car allowance, and 35 days holiday.
- Other info: Flexible hours and opportunities for personal and career development.
- Why this job: Take control of your own business area and make a real impact in a supportive environment.
- Qualifications: Experience in managing cleaning accounts and strong leadership skills required.
The predicted salary is between 26000 - 30000 € per year.
An opportunity to join one of the market leaders in professional support services in Europe has arisen due to new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH.
This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.
The Package:
- £26,000 - £30,000 basic
- Uncapped commission
- Car Allowance/Company Car
- 35 days holiday per year (including bank holidays)
- Home based and Flexible hours
The Territory: Aberdeen, Peterhead, Inverurie, Inverness, Dundee, Montrose, Forfar & Huntly
Main Responsibilities of a Contracts Manager:
- Contract/Site Management of cleaning staff
- Ensure the cleaning service delivery specification is implemented and adhered to.
- Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
- Ensure all client queries and complaints are dealt with in a timely and effective manner.
- Ensure that the financial performance of each contract is being controlled to the budgeted requirements.
- Maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
- Assist the sales team as and when required.
- Ensure adequate supplies are onsite.
- Recruit, induct and train new staff.
- Resolve any disciplinary/grievance matters in line with company policy and procedure.
- Provide guidance, coaching and training to managers and supervisors.
The Person:
- Experience in managing multiple commercial cleaning accounts
- Strong management style with experience in recruitment, on-boarding, training and development
- Passionate about people
- Health and Safety qualification or experience in this area
- Client liaison and presentation experience
- Full clean driving licence
Why Work for Us:
- Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business.
Cleaning Contract Manager employer: raymond associates ltd
Join a leading international brand in professional support services that prioritises its people and fosters a culture of growth and development. With flexible working hours, a generous holiday allowance, and a commitment to ethical practices, this role as a Cleaning Contract Manager offers not just a job, but a meaningful career path where your contributions are valued and recognised. Experience a supportive environment that encourages innovation and teamwork while making a positive impact on the community and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Contract Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry and let them know you're on the hunt for a Contract Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to client relationships and health & safety, so you can showcase how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your pitch! Be ready to discuss your management style and how you've successfully handled multiple cleaning accounts in the past. Highlight your passion for people and how you’ve developed teams to achieve great results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Contract Manager position!
We think you need these skills to ace Cleaning Contract Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Manager role. Highlight your experience in managing cleaning accounts and any relevant qualifications, like H&S certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your management style and experience with client relationships.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Did you improve client satisfaction or increase contract profitability? We love to see numbers and results that demonstrate your impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at raymond associates ltd
✨Know Your Stuff
Make sure you’re well-versed in the specifics of contract cleaning management. Brush up on your knowledge of P&L, H&S regulations like COSHH and IOSH, and be ready to discuss how you've successfully managed cleaning contracts in the past.
✨Showcase Your People Skills
As a Contract Cleaning Manager, you'll be leading a team and liaising with clients. Prepare examples that highlight your experience in recruitment, training, and resolving conflicts. Demonstrating your passion for people will set you apart!
✨Prepare for Client Scenarios
Think about potential client queries or complaints you might face in this role. Be ready to discuss how you would handle these situations effectively, ensuring client satisfaction while maintaining high cleaning standards.
✨Highlight Your Flexibility
Since this role offers home-based and flexible hours, be prepared to discuss how you manage your time and adapt to changing circumstances. Share examples of how you’ve successfully juggled multiple contracts or projects in the past.
