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- Tasks: Manage cleaning contracts, ensuring high standards and client satisfaction.
- Company: Award-winning commercial cleaning provider with a people-first culture.
- Benefits: £35,000 salary, performance bonus, 35 days holiday, and a company car.
- Why this job: Join a supportive team and make a real impact in a growing business.
- Qualifications: Experience in managing cleaning accounts and strong leadership skills.
- Other info: Flexible working and commitment to ethical practices.
The predicted salary is between 28000 - 42000 £ per year.
Patch: Basingstoke, Farnborough, Bournemouth and Salisbury
Salary: £35,000 + Company Car + Bonus + 35 Days Holiday
Join an Award-Winning Business That Puts People First. We’re a leading national commercial cleaning and associated services provider — and proud winners of the European Cleaning & Hygiene Awards 2025: Best Company to Work For.
Founded in 1986, we’ve grown into a national organisation without losing what matters most: our family values, people-first culture, and commitment to doing the right thing. Our continued success is built on 5 pillars — Employee Investment, Customer Engagement, ESG, Service Excellence and Innovation — and our operations team is at the heart of these.
As we continue to raise the bar, we’re looking for an exceptional Contract Manager to manage a London based portfolio of accounts.
The Opportunity: We are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.
What You’ll Be Doing:
- Contract/Site Management of cleaning staff
- The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.
- Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
- To ensure all client queries and complaints are dealt with in a timely and effective manner.
- To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
- Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
- To assist the sales team as and when required.
- To ensure adequate supplies are onsite.
- To recruit, induct and train new staff.
- To resolve any disciplinary/grievance matters in line with company policy and procedure.
- To provide guidance, coaching and training to managers and supervisors.
What We’re Looking For:
- Experience in managing multiple commercial cleaning accounts
- Strong management style with experience in recruitment, on-boarding, training and development
- Passionate about people
- Health and Safety qualification or experience in this area
- Client liaison and presentation experience
- Full clean driving licence
The Package:
- £35,000 basic salary
- Performance bonus
- 35 days holiday (including bank holidays)
- Company Car or Car Allowance
- Flexible working
Why Join Us?
- Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business.
Contract Manager - Contract Cleaning in Basingstoke employer: raymond associates ltd
Contact Detail:
raymond associates ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager - Contract Cleaning in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry and let them know you're on the hunt for a Contract Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent achievements. Since we pride ourselves on our people-first culture, be ready to discuss how you align with that ethos and how you can contribute to our success.
✨Tip Number 3
Showcase your experience with client relationships and team management during interviews. Use specific examples to demonstrate how you've successfully managed cleaning accounts and improved client satisfaction in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our award-winning team.
We think you need these skills to ace Contract Manager - Contract Cleaning in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Contract Manager role. Highlight your management style, client liaison experience, and any relevant qualifications in health and safety.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about people and how your experience aligns with our values. Share specific examples of how you've managed cleaning accounts and improved client satisfaction.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve maximised business performance and improved service delivery in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at raymond associates ltd
✨Know Your Stuff
Make sure you understand the ins and outs of contract cleaning management. Brush up on your knowledge of H&S regulations, COSHH, and BICS standards. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your People Skills
Since this role is all about managing teams and client relationships, be ready to share examples of how you've successfully led a team or resolved client issues in the past. Highlight your passion for people and how you foster a positive work environment.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about their approach to employee development or how they measure client satisfaction. It shows you're genuinely interested in the company and the role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for the interview. It reflects your seriousness about the position and aligns with the company's values of professionalism and service excellence.