At a Glance
- Tasks: Manage cleaning teams, ensure client satisfaction, and oversee financial performance.
- Company: Award-winning commercial cleaning provider with a people-first culture.
- Benefits: £35,000 salary, company car, performance bonus, and 35 days holiday.
- Other info: Flexible working and a commitment to diversity and innovation.
- Why this job: Join a values-driven company that prioritises employee development and environmental responsibility.
- Qualifications: Experience in managing cleaning accounts and strong leadership skills required.
The predicted salary is between 35000 - 35000 £ per year.
CONTRACT MANAGER - Contract Cleaning
Patch: Basingstoke, Farnborough, Bournemouth and Salisbury
Salary: £35,000 + Company Car + Bonus + 35 Days Holiday
Join an Award-Winning Business That Puts People First
We're a leading national commercial cleaning and associated services provider — and proud winners of the European Cleaning & Hygiene Awards 2025: Best Company to Work For. Founded in 1986, we've grown into a national organisation without losing what matters most: our family values, people-first culture, and commitment to doing the right thing. Our continued success is built on 5 pillars — Employee Investment, Customer Engagement, ESG, Service Excellence and Innovation — and our operations team is at the heart of these.
As we continue to raise the bar, we're looking for an exceptional Contract Manager to manage a portfolio of accounts in the south.
The Opportunity
We are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.
What You'll Be Doing
- Contract/Site Management of cleaning staff
- The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.
- Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
- To ensure all client queries and complaints are dealt with in a timely and effective manner.
- To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
- Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
- To assist the sales team as and when required.
- To ensure adequate supplies are onsite.
- Recruit, induct and train new staff.
- To resolve any disciplinary/grievance matters in line with company policy and procedure.
- To provide guidance, coaching and training to managers and supervisors.
What We’re Looking For
- Experience in managing multiple commercial cleaning accounts
- Strong management style with experience in recruitment, on-boarding, training and development
- Passionate about people
- Health and Safety qualification or experience in this area
- Client liaison and presentation experience
- Full clean driving licence
The Package
- £35,000 basic salary
- Performance bonus
- 35 days holiday (including bank holidays)
- Company Car or Car Allowance
- Flexible working
Why Join Us?
- Ethical Business, always looking to reduce our environmental impact and our use of the planet's resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey.
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business.
Contract Cleaning Manager — Lead Accounts & Service Excellence in Basingstoke employer: raymond associates ltd
Join an award-winning company that prioritises its people and fosters a family-oriented culture. With a commitment to employee investment and personal development, we offer a competitive salary, generous holiday allowance, and a supportive work environment in the beautiful locations of Basingstoke, Farnborough, Bournemouth, and Salisbury. As part of our team, you'll have the opportunity to lead and innovate within a respected organisation that values ethical practices and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Cleaning Manager — Lead Accounts & Service Excellence in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry and let them know you're on the hunt for a Contract Cleaning Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching our company culture and values. We pride ourselves on our people-first approach, so be ready to share how your management style aligns with that. Show us you're passionate about people and service excellence!
✨Tip Number 3
Don’t just wait for job postings—be proactive! Visit our website regularly and apply directly for roles that catch your eye. This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can keep you fresh in our minds. It’s a simple way to show your enthusiasm for joining our award-winning team.
We think you need these skills to ace Contract Cleaning Manager — Lead Accounts & Service Excellence in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Contract Cleaning Manager role. Highlight your experience in managing cleaning accounts and any relevant qualifications, like H&S certifications. We want to see how you fit into our people-first culture!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for people and how your management style aligns with our values. Let us know why you're excited about joining our award-winning team and how you can contribute to our success.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved client satisfaction or managed budgets effectively. We love seeing results that demonstrate your impact in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at raymond associates ltd
✨Know Your Stuff
Make sure you understand the ins and outs of contract cleaning management. Brush up on your knowledge of P&L, H&S regulations like COSHH, and client relationship management. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your People Skills
As a Contract Cleaning Manager, you'll be leading a team and liaising with clients. Prepare examples of how you've successfully managed teams, resolved conflicts, or improved client satisfaction in previous roles. This will highlight your passion for people and your strong management style.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company’s culture, their approach to employee development, and how they measure success in this role. This shows you're genuinely interested and helps you assess if it's the right fit for you.
✨Dress the Part
First impressions matter! Dress professionally but comfortably, reflecting the company's values. A smart appearance can boost your confidence and set a positive tone for the interview, especially in a client-facing role like this one.
