At a Glance
- Tasks: Manage cleaning contracts, ensuring high standards and client satisfaction.
- Company: Award-winning commercial cleaning provider with a people-first culture.
- Benefits: £35,000 salary, performance bonus, 35 days holiday, and company car.
- Other info: Flexible working and a commitment to diversity and innovation.
- Why this job: Join a values-driven company that prioritises employee development and environmental responsibility.
- Qualifications: Experience in managing cleaning accounts and strong leadership skills required.
The predicted salary is between 34000 - 34000 € per year.
Patch: Basingstoke, Farnborough, Bournemouth and Salisbury
Salary: £35,000 + Company Car + Bonus + 35 Days Holiday
Join an Award-Winning Business That Puts People First
We’re a leading national commercial cleaning and associated services provider — and proud winners of the European Cleaning & Hygiene Awards 2025: Best Company to Work For. Founded in 1986, we’ve grown into a national organisation without losing what matters most: our family values, people-first culture, and commitment to doing the right thing. Our continued success is built on 5 pillars — Employee Investment, Customer Engagement, ESG, Service Excellence and Innovation — and our operations team is at the heart of these.
As we continue to raise the bar, we’re looking for an exceptional Contract Manager to manage a portfolio of accounts in the south.
The Opportunity
We are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.
What You’ll Be Doing
- Contract/Site Management of cleaning staff
- The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.
- Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
- To ensure all client queries and complaints are dealt with in a timely and effective manner.
- To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
- Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
- To assist the sales team as and when required.
- To ensure adequate supplies are onsite.
- To recruit, induct and train new staff.
- To resolve any disciplinary/grievance matters in line with company policy and procedure.
- To provide guidance, coaching and training to managers and supervisors.
What We’re Looking For
- Experience in managing multiple commercial cleaning accounts
- Strong management style with experience in recruitment, on-boarding, training and development
- Passionate about people
- Health and Safety qualification or experience in this area
- Client liaison and presentation experience
- Full clean driving licence
The Package
- £35,000 basic salary
- Performance bonus
- 35 days holiday (including bank holidays)
- Company Car or Car Allowance
- Flexible working
Why Join Us?
- Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business.
Cleaning Contract Manager in Basingstoke employer: raymond associates ltd
Join an award-winning company that prioritises its people and fosters a family-oriented culture. With a commitment to employee investment and personal development, this role offers not only a competitive salary and generous holiday allowance but also the chance to be part of a forward-thinking organisation dedicated to ethical practices and environmental sustainability. Experience a supportive work environment where your contributions are valued and career growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Contract Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry and let them know you're on the hunt for a Contract Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent achievements. Since this role is all about people and service excellence, be ready to discuss how your experience aligns with their commitment to a people-first culture.
✨Tip Number 3
Showcase your management skills! Be prepared to share specific examples of how you've successfully managed cleaning contracts and teams in the past. Highlight your ability to handle client relationships and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Cleaning Contract Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience in commercial cleaning and any relevant qualifications, like health and safety certifications.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about people and how you can contribute to our people-first culture. Share specific examples of your past successes in managing cleaning contracts and client relationships.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and results to demonstrate how you've maximised business opportunities and improved client satisfaction in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at raymond associates ltd
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning service delivery specifications and standards expected in the role. Be ready to discuss how you would implement and monitor these standards across multiple contracts.
✨Showcase Your People Skills
As a Contract Manager, your ability to manage and motivate a team is crucial. Prepare examples of how you've successfully recruited, trained, and developed staff in previous roles, and be ready to share your approach to resolving conflicts or grievances.
✨Understand Financial Management
Brush up on your knowledge of P&L management and budget control. Be prepared to discuss how you've maximised financial performance in past contracts and any strategies you would employ to identify additional business opportunities.
✨Prepare for Client Liaison Scenarios
Client relationships are key in this role. Think of specific instances where you've effectively managed client queries or complaints. Practice articulating your approach to maintaining high client satisfaction and how you would implement a visitation programme.
