At a Glance
- Tasks: Manage cleaning contracts, ensuring high standards and client satisfaction.
- Company: Award-winning commercial cleaning provider with a people-first culture.
- Benefits: £35,000 salary, performance bonus, 35 days holiday, and a company car.
- Other info: Flexible working and a commitment to diversity and innovation.
- Why this job: Join a values-driven company that prioritises employee development and environmental responsibility.
- Qualifications: Experience in managing cleaning accounts and strong leadership skills required.
The predicted salary is between 35000 - 35000 £ per year.
Patch: Basingstoke, Farnborough, Bournemouth and Salisbury
Salary: £35,000 + Company Car + Bonus + 35 Days Holiday
Join an Award-Winning Business That Puts People First
We’re a leading national commercial cleaning and associated services provider — and proud winners of the European Cleaning & Hygiene Awards 2025: Best Company to Work For. Founded in 1986, we’ve grown into a national organisation without losing what matters most: our family values, people-first culture, and commitment to doing the right thing. Our continued success is built on 5 pillars — Employee Investment, Customer Engagement, ESG, Service Excellence and Innovation — and our operations team is at the heart of these.
As we continue to raise the bar, we’re looking for an exceptional Contract Manager to manage a London based portfolio of accounts.
The Opportunity
We are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.
What You’ll Be Doing
- Contract/Site Management of cleaning staff
- The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.
- Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
- To ensure all client queries and complaints are dealt with in a timely and effective manner.
- To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
- Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
- To assist the sales team as and when required.
- To ensure adequate supplies are onsite.
- To recruit, induct and train new staff.
- To resolve any disciplinary/grievance matters in line with company policy and procedure.
- To provide guidance, coaching and training to managers and supervisors.
What We’re Looking For
- Experience in managing multiple commercial cleaning accounts
- Strong management style with experience in recruitment, on-boarding, training and development
- Passionate about people
- Health and Safety qualification or experience in this area
- Client liaison and presentation experience
- Full clean driving licence
The Package
£35,000 basic salary
Performance bonus
35 days holiday (including bank holidays)
Company Car or Car Allowance
Flexible working
Why Join Us?
- Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business.
Locations
Contract Manager - Contract Cleaning in Basingstoke, Hampshire employer: raymond associates ltd
Join an award-winning company that prioritises its people and fosters a family-oriented culture. With a commitment to employee investment and personal development, we offer a competitive salary, generous holiday allowance, and a supportive work environment in the Basingstoke, Farnborough, Bournemouth, and Salisbury areas. As a Contract Manager, you'll have the opportunity to lead your own team while contributing to our mission of service excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager - Contract Cleaning in Basingstoke, Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry and let them know you're on the hunt for a Contract Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent achievements. Since this role is all about people and service excellence, be ready to discuss how your experience aligns with their commitment to a people-first culture.
✨Tip Number 3
Showcase your management skills! Be prepared to share specific examples of how you've successfully managed cleaning teams and improved client satisfaction. Highlighting your past successes will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our award-winning team.
We think you need these skills to ace Contract Manager - Contract Cleaning in Basingstoke, Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Contract Manager role. Highlight your management style, client liaison experience, and any relevant health and safety qualifications. We want to see how you fit into our people-first culture!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about contract cleaning and how your values align with ours. Share specific examples of your achievements in managing cleaning accounts and leading teams.
Showcase Your People Skills:Since we’re all about putting people first, make sure to highlight your experience in recruitment, training, and team development. We love candidates who can demonstrate their passion for nurturing talent and building strong relationships with clients.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at raymond associates ltd
✨Know Your Stuff
Make sure you’re well-versed in the specifics of contract cleaning and the company’s values. Brush up on your knowledge of H&S regulations, COSHH, and BICS standards. This will show that you’re not just interested in the role but also understand the industry.
✨Showcase Your People Skills
As a Contract Manager, you'll be managing teams and liaising with clients. Prepare examples of how you've successfully managed teams or resolved client issues in the past. Highlight your passion for people and how you’ve fostered a positive work environment.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company culture, their approach to employee development, and how they measure success in the role. This shows you’re genuinely interested and engaged.
✨Dress the Part
First impressions matter! Dress professionally but comfortably, reflecting the company’s values. A smart appearance can boost your confidence and set a positive tone for the interview.
