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- Tasks: Manage cleaning contracts, ensuring high standards and client satisfaction.
- Company: Award-winning commercial cleaning provider with a focus on employee investment.
- Benefits: £35,000 salary, company car, bonus, and 35 days holiday.
- Other info: Flexible working and opportunities for personal development in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in a growing industry.
- Qualifications: Experience in contract management and strong leadership skills required.
The predicted salary is between 35000 - 35000 £ per year.
Salary: £35,000 + Company Car + Bonus + 35 Days Holiday
We’re a leading national commercial cleaning and associated services provider. Our continued success is built on 5 pillars — Employee Investment, Customer Engagement, ESG, Service Excellence and Innovation.
As we continue to raise the bar, we’re looking for an exceptional Contract Manager to manage a London based portfolio of accounts. We are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.
- Contract/Site Management of cleaning staff
- The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.
- Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
- To ensure all client queries and complaints are dealt with in a timely and effective manner.
- To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
- Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
- To resolve any disciplinary/grievance matters in line with company policy and procedure.
- To provide guidance, coaching and training to managers and supervisors.
- Experience in managing multiple commercial cleaning accounts.
- Strong management style with experience in recruitment, on-boarding, training and development.
- Full clean driving licence.
Performance bonus, ~35 days holiday (including bank holidays), ~ Company Car or Car Allowance, ~ Flexible working.
Equal Opportunities Employer who promotes diversity. A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business.
Locations
Contract Manager - Cleaning in Basingstoke, Hampshire employer: raymond associates ltd
Contact Detail:
raymond associates ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager - Cleaning in Basingstoke, Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry and let them know you're on the hunt for a Contract Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about managing client relationships and ensuring service excellence, be ready to discuss how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 3
Showcase your leadership skills! Be prepared to share examples of how you've successfully managed teams and improved service delivery in previous roles. Highlighting your ability to coach and develop staff will definitely catch their attention.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Contract Manager - Cleaning in Basingstoke, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Contract Manager role. Highlight your experience in managing cleaning accounts and any relevant qualifications like COSHH or IOSH.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your management style and how you’ve successfully handled client relationships in the past.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Include specific examples of how you've improved service delivery or client satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at raymond associates ltd
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning standards and regulations relevant to the role, such as COSHH and BICS. Being able to discuss these in detail will show your expertise and commitment to maintaining high service levels.
✨Showcase Your Management Skills
Prepare examples of how you've successfully managed teams and client relationships in the past. Highlight your experience in recruitment, training, and resolving conflicts, as these are key aspects of the Contract Manager role.
✨Understand Financial Performance
Brush up on your knowledge of P&L management and budgeting. Be ready to discuss how you've controlled financial performance in previous roles and how you can maximise business opportunities within contracts.
✨Engage with Their Values
Research the company's values and be prepared to discuss how your personal values align with theirs. Showing that you understand their commitment to employee investment and customer engagement will demonstrate your fit for the company culture.