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For Companies At a Glance
- Tasks: Lead client relationships and ensure top-notch cleaning service delivery.
- Company: Join a leading international firm in cleaning and security services.
- Benefits: Enjoy a competitive salary, bonus, flexible working, and 35 days holiday.
- Why this job: Be part of a supportive team focused on growth and client satisfaction.
- Qualifications: Experience in management and client relations is essential.
- Other info: Opportunity for professional development and a family-like work culture.
The predicted salary is between 48000 - 72000 £ per year.
We are an international market leader in cleaning, security and soft services operating from regional offices UK wide, serving clients in sectors that include Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education. We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business. Due to continual growth and Key Account acquisitions, we are looking to strengthen our operational management team nationwide.
The Package:
- £80k Basic
- Bonus
- Company Car or Car Allowance
- 35 days holiday (inc Bank Holidays)
- Flexible working
- Full Benefits Package
The Role:
As an Account Director, you will be responsible for overseeing and managing the relationships with key clients and ensuring the successful delivery of products and cleaning services to meet their needs. Your primary focus will be on maintaining and growing client accounts, as well as collaborating with internal teams to strategize, plan, and execute projects effectively. You will play a vital role in driving revenue growth and maintaining high levels of client satisfaction.
The Responsibilities:
- Operational Strategy and Planning:
- Develop and execute operational strategies aligned with the company's goals and objectives.
- Translate strategic plans into operational initiatives and actionable goals for the operational teams.
- Monitor and evaluate performance metrics, ensuring alignment with strategic objectives.
- Process Optimization and Efficiency:
- Evaluate existing operational processes and identify areas for optimization and streamlining.
- Develop and implement process improvement initiatives to enhance efficiency and productivity.
- Foster a culture of continuous improvement and operational excellence throughout the organization.
- Team Leadership and Management:
- Lead, coach, and mentor a team of managers and supervisors.
- Set clear performance expectations and provide ongoing feedback and development opportunities.
- Foster a collaborative and results-oriented work environment.
- Cross-Functional Collaboration:
- Collaborate closely with other departments (e.g., finance, sales, marketing) to align operational activities with business objectives.
- Facilitate effective communication and coordination across different functional areas.
- Performance Monitoring and Reporting:
- Establish and monitor key performance indicators (KPIs) for operational functions.
- Develop and implement reporting mechanisms to track operational performance.
- Ensure minimum of 85% client KPI return scores across service delivery.
- Identify operational risks and develop contingency plans to mitigate potential disruptions.
- Implement health and safety protocols to maintain a safe working environment.
Account Director - Contract Cleaning employer: raymond associates ltd
Contact Detail:
raymond associates ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Contract Cleaning
✨Tip Number 1
Familiarise yourself with the cleaning and facilities management industry. Understanding the latest trends, technologies, and challenges in this sector will help you speak confidently about how you can contribute to our operational strategies.
✨Tip Number 2
Network with professionals in the contract cleaning field. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities within our company.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams and projects in the past. Highlighting your ability to foster collaboration and drive results will resonate well with us.
✨Tip Number 4
Prepare to discuss how you would approach client relationship management. Think about strategies you've used to maintain and grow accounts, as well as how you would ensure high levels of client satisfaction in our organisation.
We think you need these skills to ace Account Director - Contract Cleaning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in the cleaning or service industry. Use specific examples that demonstrate your ability to manage client relationships and drive revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your leadership skills and how you can contribute to operational strategy and process optimisation, aligning with the company's goals.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your success in previous roles. For instance, mention any KPIs you have met or exceeded, and how you improved client satisfaction or operational efficiency.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Account Director role.
How to prepare for a job interview at raymond associates ltd
✨Understand the Company Culture
Before your interview, take some time to research the company's culture and values. Since they pride themselves on client satisfaction and a family-feel environment, be prepared to discuss how you align with these principles and how you can contribute to maintaining that atmosphere.
✨Showcase Your Strategic Thinking
As an Account Director, you'll need to develop and execute operational strategies. Be ready to share examples from your past experiences where you've successfully implemented strategic plans or improved processes, highlighting your ability to think critically and drive results.
✨Demonstrate Leadership Skills
This role requires strong leadership capabilities. Prepare to discuss your experience in leading teams, coaching staff, and fostering a collaborative work environment. Use specific examples to illustrate how you've motivated teams to achieve their goals.
✨Prepare for Cross-Functional Collaboration Questions
Since the role involves working closely with various departments, anticipate questions about your experience in cross-functional collaboration. Think of instances where you've effectively communicated and coordinated with other teams to achieve business objectives.
