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For Companies At a Glance
- Tasks: Manage cleaning contracts, ensuring high standards and client satisfaction.
- Company: Join a leading professional support services brand in Europe.
- Benefits: Competitive salary, uncapped commission, flexible hours, and 35 days holiday.
- Why this job: Be part of an ethical company that values people and promotes career growth.
- Qualifications: Experience in managing cleaning accounts and strong leadership skills required.
- Other info: Work in a supportive environment with a focus on sustainability and diversity.
The predicted salary is between 26000 - 30000 £ per year.
An opportunity to join one of the market leaders in professional support services in Europe has arisen due to new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.
The Package
- £26,000 - £30,000 basic
- Uncapped commission
- Car Allowance/Company Car
- 35 days holiday per year (including bank holidays)
- Home based and Flexible hours
The Territory
Aberdeen, Peterhead, Inverurie, Inverness, Dundee, Montrose, Forfar & Huntly
Main Responsibilities of a Contracts Manager
- Contract/Site Management of cleaning staff
- The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.
- Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
- To ensure all client queries and complaints are dealt with in a timely and effective manner.
- To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
- Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
- To assist the sales team as and when required.
- To ensure adequate supplies are onsite.
- To recruit, induct and train new staff.
- To resolve any disciplinary/grievance matters in line with company policy and procedure.
- To provide guidance, coaching and training to managers and supervisors.
The Person
- Experience in managing multiple commercial cleaning accounts
- Strong management style with experience in recruitment, on-boarding, training and development
- Passionate about people
- Health and Safety qualification or experience in this area
- Client liaison and presentation experience
- Full clean driving licence
Why Work for Us
- Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business.
Contract Manager - Contract Cleaning in Aberdeen employer: raymond associates ltd
Contact Detail:
raymond associates ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager - Contract Cleaning in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry and let them know you're on the hunt for a Contract Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about managing teams and client relationships, think of examples from your past experiences that showcase your leadership skills and ability to handle client queries effectively.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. We recommend checking out our website for opportunities that resonate with your passion for people and ethical business practices. Tailor your approach to show how you fit into their culture!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the Contract Manager position.
We think you need these skills to ace Contract Manager - Contract Cleaning in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Contract Manager role. Highlight your experience in managing cleaning contracts and any relevant qualifications like H&S certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about contract cleaning and how you can contribute to our team. Be sure to mention your management style and client liaison experience.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved in your previous roles. Whether it's improving client satisfaction or boosting contract performance, we love to see results that demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at raymond associates ltd
✨Know Your Stuff
Make sure you’re well-versed in the specifics of contract cleaning management. Brush up on your knowledge of P&L, H&S regulations like COSHH and BICS, and be ready to discuss how you've successfully managed client relationships in the past.
✨Showcase Your People Skills
As a Contract Manager, you'll be leading a team and liaising with clients. Prepare examples that highlight your experience in recruitment, training, and resolving conflicts. Demonstrating your passion for people will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as a client complaint or a staffing issue. Think through potential scenarios and have structured responses ready, showcasing your problem-solving skills and ability to maintain high standards.
✨Align with Their Values
Research the company’s commitment to ethical practices and environmental responsibility. Be prepared to discuss how your own values align with theirs, and share any relevant experiences that demonstrate your commitment to sustainability and diversity in the workplace.