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For Companies At a Glance
- Tasks: Lead the front-of-house team, manage reservations, and ensure top-notch customer service.
- Company: Join a prestigious 2AA restaurant known for its exceptional dining experience.
- Benefits: Competitive salary up to £35,000 and a dynamic work environment.
- Why this job: Be a key player in creating memorable dining experiences and enhancing your hospitality skills.
- Qualifications: 3+ years in high-end restaurants with strong communication and organizational skills.
- Other info: Car driver essential for this role.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
Maitre D’
Bishops Stortford
Up to £35,000
Car driver essential
We are looking for Maître d’ to join our client's 2AA Restaurant team. As a pivotal member of our front-of-house service team, you will greet customers, make and confirm reservations, and manage waitstaff to deliver the highest possible service standards. You are responsible for the logistic details, including reservations, as well as setting the ambience and atmosphere of the restaurant. The ideal candidate has extensive experience in high-end food service environments, an impeccable demeanour, excellent customer service skills, and logistical and organisational acumen.
Duties
- Make, adjust, and cancel customer reservations
- Manage staff to ensure efficient and excellent service throughout a given seating
- Greet customers and guide them to their tables
- Answer customer questions regarding food, drinks, and specials
- Resolve customer complaints or disputes
Requirements
- At least 3 years in a high-end, fast-paced restaurant environment
- Adaptive organisational skills and the ability to change plans to meet new circumstances
- Excellent communication and customer service skills, including the ability to tactfully deliver unwelcome news to customers
Maitre D\' employer: Rayment Recruitment
Contact Detail:
Rayment Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maitre D\'
✨Tip Number 1
Make sure to showcase your experience in high-end food service environments during the interview. Share specific examples of how you've managed reservations and staff in previous roles to demonstrate your logistical skills.
✨Tip Number 2
Prepare to discuss how you handle customer complaints or disputes. Think of a few scenarios where you successfully resolved issues, as this will highlight your excellent customer service skills.
✨Tip Number 3
Familiarize yourself with the restaurant's menu and specials before the interview. Being knowledgeable about their offerings will show your enthusiasm for the role and help you answer customer questions effectively.
✨Tip Number 4
Demonstrate your adaptive organisational skills by discussing how you've successfully adjusted plans in fast-paced environments. This will reassure us that you can thrive in our dynamic restaurant setting.
We think you need these skills to ace Maitre D\'
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Maître d'. Highlight your experience in high-end food service environments and how it aligns with the job requirements.
Tailor Your CV: Customize your CV to emphasize your relevant experience, particularly in managing reservations and staff in a fast-paced restaurant setting. Use specific examples that showcase your customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your ability to create a welcoming atmosphere. Mention any specific achievements in previous roles that demonstrate your logistical and organizational skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at Rayment Recruitment
✨Showcase Your Experience
Be prepared to discuss your previous roles in high-end restaurants. Highlight specific examples where you successfully managed reservations and staff, ensuring excellent service.
✨Demonstrate Customer Service Skills
Think of scenarios where you resolved customer complaints or enhanced their dining experience. Share these stories to illustrate your ability to handle difficult situations with grace.
✨Understand the Restaurant's Ambience
Research the restaurant's style and atmosphere before the interview. Be ready to discuss how you would contribute to maintaining and enhancing that ambience as a Maître d'.
✨Prepare for Logistical Questions
Expect questions about managing reservations and staff during peak times. Practice articulating your strategies for ensuring smooth operations and exceptional service.
