At a Glance
- Tasks: Welcome guests and provide top-notch customer service in a vibrant hotel and spa setting.
- Company: Join a friendly team in a dynamic hospitality environment in Grays.
- Benefits: Enjoy a competitive salary, staff discounts, and opportunities for career growth.
- Other info: Flexible shifts with 1.5 weekends off each month and supportive colleagues.
- Why this job: Be part of creating memorable experiences for guests while developing your skills.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 28288 - 28288 £ per year.
We are currently looking for a professional, friendly, and reliable Hotel & Spa Receptionist to join our team in Grays, RM16. This is a full-time position ideal for someone who enjoys customer service, hospitality, and working in a fast-paced environment. The successful candidate must be flexible and available to work across Monday to Sunday on a rotating shift pattern. Car driver essential.
Shift Patterns
- Early Shift: 7:00am – 4:00pm
- Mid Shift: 9:00am – 6:00pm
- Late Shift: 11:30am – 8:30pm
Salary & Benefits
- £28,288 annual salary
- 42.5-hour working week
- 1.5 weekends off per month
- Staff discounts on hotel and spa treatments
- Supportive and friendly working environment
- Training and career progression opportunities
Key Responsibilities
- Welcoming guests and providing excellent customer service
- Managing hotel and spa reservations
- Checking guests in and out efficiently
- Handling telephone and email enquiries
- Processing payments and maintaining accurate records
- Assisting guests with hotel and spa information
- Ensuring reception areas remain professional and organised
Requirements
- Previous receptionist, hotel, spa, or customer service experience preferred
- Strong communication and interpersonal skills
- Professional appearance and positive attitude
- Good organisational and multitasking abilities
- Ability to work flexible shifts, including weekends
- Full UK driving licence and own transport essential
If you are passionate about hospitality and enjoy delivering exceptional guest experiences, we would love to hear from you.
Hotel & Spa Receptionist in Grays employer: Rayment Recruitment
Join our vibrant team in Grays as a Hotel & Spa Receptionist, where we pride ourselves on fostering a supportive and friendly work environment. With competitive pay, generous staff discounts on hotel and spa treatments, and ample opportunities for training and career progression, we are committed to helping you grow while delivering exceptional guest experiences in the heart of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel & Spa Receptionist in Grays
✨Tip Number 1
Get to know the hotel and spa inside out! Familiarise yourself with their services, facilities, and any special offers. This way, when you walk in for your interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a receptionist and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look professional and polished when you arrive for your interview. It shows you're serious about the position and respect the company's standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your genuine interest in the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Hotel & Spa Receptionist in Grays
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional side shine through. We want to see your personality, so don’t be afraid to express your passion for hospitality and customer service!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in reception, hotel, or spa roles. We love seeing how your skills match what we’re looking for, so be specific about your past roles and achievements.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so use bullet points where possible and avoid long paragraphs.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Rayment Recruitment
✨Know the Company
Before your interview, take some time to research the hotel and spa. Understand their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Hotel & Spa Receptionist, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Dress the Part
First impressions matter! Make sure to dress professionally and maintain a polished appearance. This reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Prepare for Shift Flexibility Questions
Since the role requires working various shifts, be ready to discuss your availability. Highlight your flexibility and willingness to adapt to different schedules, as this is crucial for the position.
