At a Glance
- Tasks: Manage e-commerce operations and provide top-notch customer service in-store.
- Company: Join a passionate team at an independent bike shop dedicated to cycling.
- Benefits: Enjoy competitive pay, staff discounts, and ongoing training opportunities.
- Other info: Great career progression opportunities in a supportive team environment.
- Why this job: Combine your love for cycling with a dynamic role in retail and e-commerce.
- Qualifications: Retail experience, strong communication skills, and a passion for bikes are essential.
We are looking for an enthusiastic, organised, and customer-focused E-Commerce & Shop Floor Sales Assistant to join our team. This hybrid role combines online retail operations with face-to-face customer service, making it ideal for someone who enjoys both digital retail and working directly with people. You'll play a key role in ensuring our online store runs smoothly while also delivering exceptional service to customers visiting the shop.
Key Responsibilities:
- Process and fulfil online customer orders accurately and efficiently.
- Create, update, and maintain online product listings, including descriptions, pricing, specifications, and images.
- Maintain accurate stock levels across the website and point-of-sale system.
- Monitor inventory and report stock discrepancies.
- Respond to customer enquiries via email, telephone, and online channels.
- Assist with website promotions, new product launches, and seasonal campaigns.
- Work closely with suppliers and the workshop to ensure accurate product availability.
Shop Floor Sales:
- Deliver outstanding customer service to every visitor.
- Provide knowledgeable advice on bicycles, accessories, clothing, components, and maintenance products.
- Process sales transactions accurately using the point-of-sale system.
- Maintain attractive product displays and merchandising standards.
- Receive deliveries, replenish stock, and keep the store clean, organised, and well presented.
- Assist customers with workshop bookings and collections where required.
- Build lasting customer relationships through friendly and professional service.
General Store Responsibilities:
- Support the smooth day-to-day running of the business.
- Assist with stock counts and inventory management.
- Maintain high standards of housekeeping and presentation throughout the store.
- Follow company policies and health & safety procedures.
- Work collaboratively with colleagues to achieve sales targets and business objectives.
Additional Responsibilities (For the Right Candidate):
- Open and close the store following company procedures.
- Ensure the security of the premises, stock, and cash handling processes.
- Complete daily opening and closing checks.
- Maintain a safe working environment for staff and customers.
- Resolve customer issues professionally and confidently.
- Oversee the day-to-day operation of the store when the Store Manager is unavailable.
- Support and supervise colleagues during your shift.
- Delegate tasks and ensure operational priorities are completed.
- Handle escalated customer enquiries and complaints.
- Monitor store performance and help achieve sales targets.
- Liaise with the workshop team to ensure efficient customer service.
Skills/Experience Required:
- Previous retail or customer service experience.
- Excellent communication and interpersonal skills.
- Strong organisational skills with great attention to detail.
- Good computer literacy and confidence using online systems.
- Ability to multitask and prioritise workload in a busy environment.
- A positive, proactive attitude and willingness to learn.
- Ability to work independently as well as part of a team.
- Experience using e-commerce platforms such as Citrus Lime, Shopify, WooCommerce, or similar.
- Knowledge of retail stock management and point-of-sale systems.
- Previous experience as a Keyholder, Senior Sales Assistant, or Team Leader.
- Supervisory or leadership experience.
- A passion for cycling and a good knowledge of bikes, parts, accessories, and clothing.
What We're Looking For:
We're looking for someone who enjoys variety and thrives in a role that combines digital retail with hands-on customer service. You'll be organised, adaptable, and confident communicating with customers both online and in-store. You'll enjoy working as part of a small, supportive team where everyone contributes to delivering an outstanding customer experience. If you're passionate about cycling and eager to grow your skills, this is an excellent opportunity to develop within an independent bike shop.
What We Offer:
- Competitive salary based on experience.
- Staff discounts on bikes, accessories, clothing, and workshop services.
- Ongoing product and industry training.
- Opportunities to develop retail, e-commerce, and leadership skills.
- A supportive and friendly working environment.
- Clear opportunities for progression into supervisory or management roles.
Hybrid Bike Shop Lead: E-Commerce & In-Store Sales employer: Rayment Cycles
Join our dynamic team as a Shop-Floor Bike Mechanic, where you'll thrive in a spacious and well-equipped workshop dedicated to customer satisfaction. We pride ourselves on a collaborative work culture that values professional growth, offering training opportunities for those eager to enhance their skills. With a focus on work-life balance, enjoy regular hours without late shifts, ensuring you have time to recharge and deliver exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Bike Shop Lead: E-Commerce & In-Store Sales
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Rayment Cycles, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Rayment Cycles!
We think you need these skills to ace Hybrid Bike Shop Lead: E-Commerce & In-Store Sales
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Rayment Cycles, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Rayment Cycles and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Rayment Cycles that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Rayment Cycles
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
