Risk Operations Associate

This role requires shift coverage between 1pm and 5am, including weekends, on a rotating basis, to cover US customer hours. This is a fixed requirement of the role.

Our mission is to transform how technology is bought, used and reused — creating better outcomes for customers, brands and the planet. Raylo is the subscription infrastructure that enables leading electronics brands to move from one-off device sales to recurring subscription programmes that increase conversion, deepening loyalty and capture more lifetime value.

You’ll join Raylo's Risk Operations team, leading and growing the function responsible for fraud investigations, insurance claims oversight, and credit/onboarding referrals. You'll have two direct reports, and will work closely with Risk Operations leadership, wider Operations leadership and Risk Strategy internally, and with CRA contacts and fraud data partners externally. This is a senior, hands-on leadership role — we're deliberately shifting the profile for this hire toward genuine fraud investigations experience and proven people leadership.

What You’ll Do

• Manage customer and business application referrals – Use fraud, credit, and KYC platforms to deliver objective high-quality decisions in an efficient and customer-friendly manner.
• Lead fraud investigations – Conduct in-depth investigations, gathering and analysing evidence to ensure compliance, mitigate risks, and uphold fairness in decision-making.
• Optimise risk workflows – Identify inefficiencies in existing processes and implement improvements to enhance fraud prevention and approval rate.
• Monitor risk trends and emerging fraud tactics – Stay ahead of industry fraud threats, identifying trends and vulnerabilities to refine risk policies.
• Develop fraud detection strategies – Work cross-functionally to design and refine fraud prevention techniques, leveraging automation and AI-driven insights where applicable.
• Mentor and develop junior team members – Support skill development and knowledge sharing within the team to foster continuous learning and improvement.
• Ensure flexibility in Risk Operations – Some evening or weekend work may be required to maintain robust fraud detection and underwriting processes.

You’ll Succeed with

• 1 year of experience in credit underwriting, fraud prevention, or risk management within an FCA-regulated consumer finance business.
• Proficiency in KYC verification and fraud detection tools, such as CIFAS, ComplyAdvantage, or similar platforms.
• Strong analytical mindset with experience in Google Sheets/Excel and data visualisation tools.
• Meticulous attention to detail – You’ll have a keen eye for spotting anomalies and inconsistencies that could indicate fraud.
• Excellent written and verbal communication skills, enabling you to explain complex risk scenarios and interact effectively with internal and external stakeholders.
• Problem-solving and adaptability – You’ll thrive in a fast-moving, dynamic environment where new fraud threats emerge regularly.
• Passion for innovation – You’ll be motivated to continually improve risk detection strategies, leveraging new technologies and data insights.
• Total commitment to the US night operation – You'll work a rotating 4 days on, 4 days off shift pattern, with shifts falling between 1pm and 5am, including weekends.

We’re not looking for you to meet every point on this job description. Please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.

Fast-track your career – 40% of our employees are promoted every review cycle (bi-annually). Stock options for all employees. L&D budget to support the skills you value. Hybrid working model– 4 days in the Belfast Office, 1 day work from home. Enhanced maternity, paternity, adoption or shared parental leave, if you've been with us for 12 months. Workplace nursery scheme for major cost savings.

Diversity & Inclusion at Raylo - At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.