At a Glance
- Tasks: Support operations in transforming tech ownership with innovative subscription models.
- Company: Join Raylo, a fast-growing tech company revolutionising device access.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on innovation and AI-driven processes.
- Why this job: Be part of a mission to make tech more accessible and sustainable.
- Qualifications: Strong organisational skills and a passion for customer-centric solutions.
The predicted salary is between 63000 - 77000 £ per year.
Why We Exist
The world is moving away from rigid ownership models in favour of more flexible, affordable access. Yet the $1.5 trillion device market has barely moved. Our mission is to transform how technology is bought, used and reused - creating better outcomes for customers, brands and the planet.
What We've Built
Raylo is the subscription infrastructure that enables leading electronics brands, including PlayStation, HP and Dyson, to move from one-off device sales to recurring subscription programmes that increase conversion, deepen loyalty and capture more lifetime value. We have over $90m ARR, we're profitable, growing fast, with over a quarter of a million subscriptions across consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews.
For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you're done. Behind that sits an AI-powered operating system that executes and manages device subscriptions end to end: credit and fraud decisioning, lifecycle operations, and the financing engine that enables brands to run subscription programmes at scale.
Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app - converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value.
The impact of our circular model is big. We cut emissions per device by around 50% compared to buy-and-discard. We're B Corp certified, backed by Macquarie, NatWest and Channel 4 Ventures, and recognised by Tech Nation's Future Fifty.
How We Work
AI is changing what small, ambitious teams can build. Companies that embrace it will define the next decade. Raylo is uniquely placed to benefit. We combine proprietary technology and data with the orchestration of physical assets, operating across credit, fraud, pricing, logistics, refurbishment, resale and customer care. With AI improving every cycle, our moat deepens with scale.
At Raylo, AI is woven into how we work every day. We don't ration access or hedge our bets. Our people use the best models and tools, and we expect them to do things that weren't possible a year ago. Processes that used to be good enough are being rebuilt. Teams are replacing spreadsheets with bespoke tooling, and anyone can query our data layer in plain English and get a real answer in seconds.
We give every team their own hackathon: a chance to step back, start with a blank sheet, and ask: if we were starting today, how would we do this? The more we automate, the more human judgement matters. AI gives people back time, and we expect them to spend it on the things no model can replicate: conversations, trust, craft and team judgement.
We hire to a high bar. You'll work with people who push you, raise your game and expect you to do the same. We want every person at Raylo to do the best work of their lives, and enjoy doing it.
Our Core Values
- Be deeply curious - We thrive on innovation through diverse approaches, views, and people.
- Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need.
Operations Associate employer: Raylo
Raylo is an excellent employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. As part of our night-shift team, you'll enjoy the unique advantage of working flexible hours while contributing to exceptional customer experiences, all within a supportive environment that values your contributions and encourages professional advancement.
