Office Manager

Raylo is on a mission to accelerate the move to a circular economy. We’re building a category-defining global subscription infrastructure to make premium tech accessible and affordable for both consumers and businesses. With over 180,000 subscribers in the UK and rapid growth, we’re proving a smarter, more sustainable way to access technology.

As our London team grows, we are looking for a dedicated on-site Office Manager to take ownership of all office management responsibilities and create a well-supported, engaging workplace. You will play a key role in ensuring a productive and organised environment, overseeing daily operations, and managing office resources. Your role will contribute to team morale and efficiency, making sure the office is a great place to work.

This role offers autonomy, variety and trust to proactively improve our London workspace, with the opportunity to shape the office and team experience as the company grows.

You’ll Do

• Office Operations – Manage day-to-day office activities with a strong onsite presence (5 days per week in the office).
• Meetings & Visitor Support – Meet and greet visitors to the Raylo Office. Serve as the go-to person for all office-related queries, ensuring an efficient and well-supported workplace. Be the heartbeat of the office, ensuring the day-to-day running of the workspace is smooth, organised and welcoming. Manage all incoming deliveries, ensuring they’re collected promptly and handled appropriately. Keep the office well stocked with groceries, healthy snacks, drinks and all essential office supplies. Proactively maintain a clean, tidy and well-organised workspace to consistently high standards. Create a warm and positive experience for new joiners, helping them feel welcome from day one. Support the Talent team with on-site interviews.
• Facilities Management – Own the smooth running of office facilities to support a productive workplace. Act quickly on ad-hoc office issues, from Wi-Fi and air conditioning to furniture or equipment. Build strong relationships with external service providers, raising and escalating issues when needed.
• Resource & IT Management – Maintain office supplies, work closely with Belfast-based Head of IT to manage IT hardware setups/returns in London, and oversee general admin support.
• Event Coordination – Contribute to company meetings, office events, and company-wide initiatives. Be a key member of The Raylo Culture Committee. Support and help organise team social events, championing the social calendar and encouraging participation.

You’ll Succeed With

• 1+ years of experience in Office Management or a similar hands-on, operational role.
• Strong organisational skills with the ability to multitask in a fast-moving environment.
• Communication & stakeholder management: engaging with all levels of the organisation, including senior leadership; proactive and positive with a can-do attitude.
• Event management skills: comfortable organising team events and company initiatives.
• Ability to work within a budget and manage weekly/monthly office restocks and social initiatives.
• Technical Proficiency – G-Suite proficient. Basic IT Knowledge – Comfortable setting up and managing IT equipment for the office, including meeting rooms and AV.

We’re not looking for someone who ticks every single box. If you believe you can make an impact at Raylo, we’d love to hear from you.

Opportunities & Benefits

• Share in Raylo’s success – Stock options for all employees.
• Get the latest tech – Exclusive Raylo device lease for employees.
• Hybrid working model – Flexibility with in-person collaboration.
• 33 days off, your way – 25 days + 8 bank holidays with flexibility to use on preferred days.
• Invest in your growth – L&D budget to support skills you value.
• Fast-track your career – Two performance reviews a year.
• Family-first policies – Enhanced maternity, paternity, adoption or shared parental leave after 12 months.
• Save big on childcare – Workplace nursery scheme for major cost savings.
• Perks on perks – Perkbox membership with discounts and wellbeing benefits.
• Good times, guaranteed – Optional quarterly socials, plus summer and Christmas parties.

Hiring Process

What’s next? Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role. We aim to give you the best candidate experience possible. If there’s anything we can do to make your application process easier due to disability, neurodiversity, or any personal reason, please let us know.

Talent Screening (30 minutes) Hiring Manager Interview (45 minutes) Task Stage: Take-home Task + Review (60-90 minutes) Values-based Interview & Co-founder Final Interview.

As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates during onboarding.

Diversity & Inclusion at Raylo

We celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.