Senior Strategy & Analytics Manager - Collections and Recoveries in London

At Raylo, we are on a mission to accelerate the move to a circular economy. We are building a category-defining global subscription infrastructure, making premium tech accessible and affordable for both consumers and businesses. With over 180,000 subscribers in the UK and growth accelerating, we have proven the demand for a smarter, more sustainable way to access technology.

Raylo is a fast-growing and profitable company, backed by global investors including Macquarie, NatWest, and Channel 4 Ventures. We have been B‑Corp certified since 2021 and were recently acknowledged by S&P Global for the positive impact of our circular business model via a Green Financing with NatWest.

Our Core Values:

• Be deeply curious – We thrive on innovation through diverse approaches, views, and people.
• Walk in your customers' shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.
• Focus and execute – We have a big vision, but we believe in nailing the most important problems first.
• Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we're a team through thick and thin.

We are looking for an ambitious Senior Strategy Manager to join Raylo and take a leading role in shaping our collections and recoveries strategy. You will own the strategic development of one of the most important levers in Raylo's unit economics, working across collections journeys, recovery operations, and partner strategy. Using data-driven insights, you will identify how we can improve performance, scale sustainably, and support Raylo's rapid growth across new products, verticals, and markets.

Collections and recoveries sit at the heart of Raylo's proposition: enabling customers to access technology more sustainably while maintaining strong economics as we scale. You will bring deep analytical thinking and strong commercial judgement to design and evolve strategies that balance customer experience, operational effectiveness, and financial outcomes. Working closely with operations, product, finance, and external partners, you will help translate insight into action and build strategies that are robust, scalable, and innovative.

This is a rare opportunity for a strategic, hands-on leader to shape a core pillar of Raylo’s success and play a meaningful role in the next phase of our journey.

What You’ll Do:

• Reporting to the Director of Strategy & Analytics, you will work closely with cross-functional partners to define and scale Raylo's global collections and recoveries strategy across products, verticals, and markets.
• You will use your technical and analytical expertise to champion data-informed decisions that materially improve performance, balancing customer outcomes with strong unit economics as Raylo continues to grow.
• You will collaborate closely with internal teams across operations, product, finance, and engineering, as well as external partners, to turn insight into action and deliver meaningful, measurable change.
• You will bring strong commercial judgement, confidently navigating competing priorities and stakeholders to design strategies that are robust, scalable, and aligned with Raylo's broader objectives.
• Your work will play a direct role in enabling Raylo's sustainable, circular approach to consumer electronics, ensuring that growth is responsible, efficient, and built to last.

You’ll Succeed With:

• A proven track record with 5+ years of experience in analytics or data-focused collections and recovery strategy roles.
• A 2:1 or higher from a top university, preferably in a STEM or quantitative discipline.
• Using your technical skills (SQL, Python) to get into the details of our collections and recovery strategies, leveraging internal and external datasets to deliver actionable insight into critical business functions.
• The ability to also step back from the detail of the data and think strategically while delivering as part of a larger team.
• Collaborating in a fast-paced environment across the business with diverse skill sets and personality types.
• Taking responsibility and ownership for the work in the entire area.

Opportunities & Benefits:

• Share in Raylo's success - Stock options for all employees.
• Get the latest tech - Exclusive Raylo device lease for employees.
• Hybrid working model that balances flexibility with in-person collaboration.
• 33 days off, your way - 25 days + 8 bank holidays.