Senior People Systems & Operations Lead - London

Why We Exist

The world is moving away from rigid ownership models in favour of more flexible, affordable access. Yet the $1.5 trillion device market has barely moved. Our mission is to transform how technology is bought, used and reused — creating better outcomes for customers, brands and the planet.

What We've Built

Raylo is the subscription infrastructure that enables leading electronics brands, including PlayStation, HP and Dyson, to move from one-off device sales to recurring subscription programmes that increase conversion, deepen loyalty and capture more lifetime value. We have over $100m ARR, we’re profitable, growing fast, with over a quarter of a million subscriptions across consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews.

For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits an AI-powered operating system that executes and manages device subscriptions end to end: credit and fraud decisioning, lifecycle operations, and the financing engine that enables brands to run subscription programmes at scale.

Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular model is big. We cut emissions per device by around 50% compared to buy-and-discard. We’re B Corp certified, backed by Macquarie, NatWest and Channel 4 Ventures, and recognised by Tech Nation’s Future Fifty.

How We Work

AI is changing what small, ambitious teams can build. Companies that embrace it will define the next decade. Raylo is uniquely placed to benefit. We combine proprietary technology and data with the orchestration of physical assets, operating across credit, fraud, pricing, logistics, refurbishment, resale and customer care. With AI improving every cycle, our moat deepens with scale.

At Raylo, AI is woven into how we work every day. We don’t ration access or hedge our bets. Our people use the best models and tools, and we expect them to do things that weren’t possible a year ago. Processes that used to be good enough are being rebuilt. Teams are replacing spreadsheets with bespoke tooling, and anyone can query our data layer in plain English and get a real answer in seconds.

We give every team their own hackathon: a chance to step back, start with a blank sheet, and ask: if we were starting today, how would we do this? The more we automate, the more human judgement matters. AI gives people back time, and we expect them to spend it on the things no model can replicate: conversations, trust, craft and team judgement.

We hire to a high bar. You’ll work with people who push you, raise your game and expect you to do the same. We want every person at Raylo to do the best work of their lives, and enjoy doing it.

Our Core Values

• Be deeply curious – We thrive on innovation through diverse approaches, views, and people.
• Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.
• Focus and execute – We have a big vision, but we believe in nailing the most important problems first.
• Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.

Your Team

We're hiring a Senior Systems & Operations Lead to own and scale the operational backbone of our People function, as Raylo grows and expands internationally. You’ll report to our Director of People and be based in our London office, as the first dedicated member of our People Ops team, working closely with the wider People & Talent team across London and Belfast.

AI runs through how we work, and this role builds it in rather than bolting it on. We already use it to draft, automate reporting, and keep systems current. You'll take that further.

What You’ll Do

• Own HR systems and people data - keep our systems clean, scalable and structured, so reporting and AI-driven insight are possible.
• Own and improve People Ops - end-to-end ownership of contracts, employee changes, leavers, onboarding and policy, removing friction as we scale.
• Drive compliance and policy - own UK employment compliance and lead on US contractor compliance as we expand.
• Own L&D infrastructure and workplace experience - make sure the tools and sites work, line managing our Office Managers across Belfast and London, while People Partners lead programme design.
• Build AI into how People Ops runs - design onboarding, policy Q&A, reporting and contract workflows that use AI by default, give managers and employees self-serve tools, and set the guardrails for how we use AI in a people context.

You’ll Succeed With

• AI fluency that goes beyond buzzwords - you reach for AI when designing how things should work, not just when told to.
• Solid People Ops foundations - you know how to run and improve clean, reliable People operations: systems, compliance, contracts, policy, data.
• International scaling experience - you've built People processes across multiple jurisdictions; US contractor compliance, EOR providers or multi-country onboarding are all relevant.
• Systems thinking, and an optimiser's instinct - you build things once, properly, and you're as energised by fixing a broken process as by creating something new.
• Strong communication - you influence senior stakeholders, explain technical concepts simply, and build trust across the business.

Opportunities & Benefits

• Fast-track your career – 40% of our employees progress every review cycle (bi-annually)
• Exclusive Raylo device lease for employees
• Private Medical Insurance
• Stock options for all employees
• L&D budget to support the skills you value
• Hybrid working model
• 33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you
• Enhanced maternity, paternity, adoption or shared parental leave, if you've been with us for 12 months.
• Workplace nursery scheme for major cost savings

Hiring Process

We move quickly and we'll aim to give you the best candidate experience possible. It starts with a 15-minute call — no prep needed. If there's a fit, we move fast, every stage has a purpose, and we'll tell you what we're looking for at each one.

If there's anything we can do to support you through the process, whether that's adjustments or anything else, please let us know.

*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.

Diversity & Inclusion at Raylo

At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.