Lead Product Manager - Business Growth

Location: Hybrid — three days a week (Monday, Wednesday, Thursday) at our London Bridge office.

The opportunity Raylo Business is growing fast - double-digit growth quarter on quarter - and we think we've barely scratched the surface. Millions of small businesses in the UK need a better way to equip their teams with great tech, and we've built it: no upfront payments, complete flexibility, 60-second sign-up. This is a Lead PM role reporting directly to Raylo's Co-Founder and CPO, owning the product led growth strategy end to end. The goal is to double our already strong growth rate working closely with marketing and make Raylo Business the category-defining choice for small businesses.

What We Do We enable the world’s leading electronics brands to shift from single-use to circular, customer-centric business models. We’re at £70m ARR, profitable, growing fast, with 200,000+ active subscriptions across consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. Behind that sits a sophisticated fintech platform powering device subscriptions end to end: credit and fraud decisioning, lifecycle operations, and the financing engine that lets brands offer subscriptions without using their own balance sheet. Our platform has two sides. Raylo.com marketplace gives consumers and small businesses access to premium tech from the world’s leading electronics brands. Raylo Pay is our embedded product, enabling brands such as PlayStation and LG to launch subscription journeys directly through their own DTC and ecommerce channels. The impact of our circular model is big. We cut emissions per device by around 50% compared to buy-and-discard. We’re B Corp certified, backed by Macquarie, NatWest and Channel 4 Ventures, and recognised by Tech Nation’s Future Fifty.

How We Work AI is changing what small, ambitious teams can build. Companies that embrace it will define the next decade. Raylo is uniquely placed to benefit. We combine proprietary technology and data with the orchestration of physical assets, operating across credit, fraud, pricing, logistics, refurbishment, resale and customer care. With AI improving every cycle, our moat deepens with scale. At Raylo, AI is woven into how we work every day. We don’t ration access or hedge our bets. Our people use the best models and tools, and we expect them to do things that weren’t possible a year ago. Processes that used to be good enough are being rebuilt. Teams are replacing spreadsheets with bespoke tooling, and anyone can query our data layer in plain English and get a real answer in seconds. We give every team their own hackathon: a chance to step back, start with a blank sheet, and ask: if we were starting today, how would we do this? The more we automate, the more human judgement matters. AI gives people back time, and we expect them to spend it on the things no model can replicate: conversations, trust, craft and team judgement. We hire to a high bar. You’ll work with people who push you, raise your game and expect you to do the same. We want every person at Raylo to do the best work of their lives, and enjoy doing it.

Our Values Be deeply curious – We thrive on innovation through diverse approaches, views, and people. Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. Focus and execute – We have a big vision, but we believe in nailing the most important problems first. Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.

Your team You’ll be part of a close-knit product, engineering and design team. Designers obsess over taste, systems and service design. Product managers stay focused on value and what customers actually need, using quick, throwaway AI-assisted prototypes to test ideas before real code gets written. Our engineers do what great engineers love most: they build. They use the best harness available, often Claude Code, and let AI take the first pass. When AI isn’t up to scratch, they go hands on the keyboard. AI accelerates their work, but craft, judgement and ownership stay with the engineer. All production code gets a final human review. The team is organised into focused squads, partnering closely with the business. We care about outcomes more than process. AI is compressing execution, so rigid long-term roadmaps matter less than they used to. But north stars still matter. We know where we’re going. How we get there is increasingly fluid.

What you’ll do Raylo Business is our subscription product for small businesses - and it's growing fast, consistently delivering double-digit growth quarter on quarter. We think the right person can double or triple that. There are millions of small businesses in the UK who need a better way to equip their teams with great tech. We think we've built it: no upfront payments, complete flexibility, 60-second sign-up, and customers who love it. We're hiring a Lead PM to own that growth. The goal is simple to state and hard to achieve: make Raylo Business the go-to for small businesses equipping their teams with tech. You’ll set the product direction end to end - working across the full funnel from acquisition through to retention. You’ll partner closely with Marketing, spending real time with customers to understand how small businesses discover, evaluate and buy. You’ll turn those insights into product decisions that move the needle, and work across engineering, design, risk and commercial to ship them. This is a chance to build something category-defining. The proposition works. Now we need someone to take it to the next level.

What We're Looking For You're currently a Lead or Head of Product with a track record of driving growth in a consumer or SMB product. You build your instincts from direct customer contact, not assumption. You're energised by product-led growth - finding the loops, fixing the friction and building the experiences that make people convert, stay and refer. You think commercially, move fast and make decisions with incomplete information. Engineers trust you to give them clarity. You're as comfortable pulling the data yourself as you are presenting a strategy to the leadership team. You'll also bring:

• Deep customer empathy, built through direct and regular customer contact
• A track record of owning and moving growth metrics in a consumer or SMB product
• Experience working across the full funnel - acquisition, onboarding, activation and retention
• Strong commercial instincts - you think in CAC, LTV and payback periods
• The ability to bring marketing, sales, risk, legal and ops with you without slowing down
• Comfort in fast-moving, high-ownership environments where the answer isn't always obvious

Benefits Stock options for all employees. L&D budget to support the skills you value. Hybrid working model– 3 set days in the London Bridge Office (Monday, Wednesday & Thursday). 33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you. Enhanced maternity, paternity, adoption or shared parental leave, if you've been with us for 12 months. Workplace nursery scheme for major cost savings.

Hiring process We move quickly and we’ll aim to give you the best candidate experience possible. It starts with a 15-minute call, no prep needed. If there’s a fit, we move fast, every stage has a purpose, and we'll tell you what we're looking for at each one. If there’s anything we can do to support you through the process, whether that's adjustments or anything else, please let us know.

Diversity and inclusion At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.