Graduate Operations Associate

The world is moving away from rigid ownership models in favour of more flexible, affordable access. Our mission is to transform how technology is bought, used and reused — creating better outcomes for customers, brands and the planet.

Raylo is the subscription infrastructure that enables leading electronics brands, including PlayStation, HP and Dyson, to move from one-off device sales to recurring subscription programmes that increase conversion, deep loyalty and capture more lifetime value. We have over $90m ARR, we’re profitable, growing fast, with over a quarter of a million subscriptions across consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews.

For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits an AI-powered operating system that executes and manages device subscriptions end to end: credit and fraud decisioning, lifecycle operations, and the financing engine that enables brands to run subscription programmes at scale.

Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription‑first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular model is big. We cut emissions per device by around 50% compared to buy‑and‑discard. We’re B Corp certified, backed by Macquarie, NatWest and Channel 4 Ventures, and recognised by Tech Nation’s Future Fifty.

This role sits within Raylo’s Operations function, which plays a critical role in delivering a seamless experience across the full customer lifecycle. Operations at Raylo span Customer Success, Collections, Credit Risk, and Supply Chain & Logistics, and this role focused within Customer Success.

This role requires in-office working. Our operations team are on‑site (22 Adelaide Street, Belfast) 4 days per week (post probation) and 1 day WFH.

What You’ll Do

• Support customers by responding to queries and issues across multiple channels, ensuring timely, accurate, and empathetic communication.
• Learn and apply Raylo’s operational processes, systems, and tools to deliver a consistent and high‑quality customer experience.
• Work closely with teammates to manage and resolve a range of customer scenarios, building confidence in handling more complex cases over time.
• Use data and insights from day-to-day work to identify trends, inefficiencies, and opportunities to improve customer experience and operational performance.
• Contribute to continuous improvement initiatives, supporting updates to processes, tools, and documentation.
• Collaborate with cross functional teams across Operations and beyond to understand how different functions work together to support customers and the business.

You’ll Succeed with

• Bachelor’s degree or equivalent, preferably in a STEM subject.
• Strong communication skills (verbal and written) and hold a strong level of empathy.
• Customer service experience is a plus.
• Being data-driven and proactive by using the knowledge gained from industry or university to guide your decisions.
• Curiosity - you will be keen to identify opportunities to improve the customer experience.
• Working in a team setting and understanding the importance of learning from others.

We’re not looking for you to meet every point on this job description. Please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.

Opportunities & Benefits

• Fast-track your career – 40% of our employees are promoted every review cycle (bi‑annually).
• Exclusive Raylo device lease for employees.
• Private Medical Insurance.
• Stock options for all employees.
• L&D budget to support the skills you value.
• Hybrid working model - 4 days per week and 1 day work from home.
• 33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you.
• Enhanced maternity, paternity, adoption or shared parental leave, if you've been with us for 12 months.
• Workplace nursery scheme for major cost savings.

Hiring Process

We move quickly and we'll aim to give you the best candidate experience possible. It starts with a 15‑minute call — no prep needed. If there's a fit, we move fast, every stage has a purpose, and we'll tell you what we're looking for at each one.

If there's anything we can do to support you through the process, whether that's adjustments or anything else, please let us know.

*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.

Diversity & Inclusion at Raylo

At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.