Supplier Performance Manager in Belfast

Why We Exist

The world is moving away from rigid ownership models in favour of more flexible, affordable access. Yet the $1.5 trillion device market has barely moved. Our mission is to transform how technology is bought, used and reused — creating better outcomes for customers, brands and the planet.

What We've Built

Raylo is the subscription infrastructure that enables leading electronics brands, including PlayStation, HP and Dyson, to move from one-off device sales to recurring subscription programmes that increase conversion, deepen loyalty and capture more lifetime value. We have over $90m ARR, we’re profitable, growing fast, with over a quarter of a million subscriptions across consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews.

For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits an AI-powered operating system that executes and manages device subscriptions end to end: credit and fraud decisioning, lifecycle operations, and the financing engine that enables brands to run subscription programmes at scale.

Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular model is big. We cut emissions per device by around 50% compared to buy-and-discard. We’re B Corp certified, backed by Macquarie, NatWest and Channel 4 Ventures, and recognised by Tech Nation’s Future Fifty.

How We Work

AI is changing what small, ambitious teams can build. Companies that embrace it will define the next decade. Raylo is uniquely placed to benefit. We combine proprietary technology and data with the orchestration of physical assets, operating across credit, fraud, pricing, logistics, refurbishment, resale and customer care. With AI improving every cycle, our moat deepens with scale.

At Raylo, AI is woven into how we work every day. We don’t ration access or hedge our bets. Our people use the best models and tools, and we expect them to do things that weren’t possible a year ago. Processes that used to be good enough are being rebuilt. Teams are replacing spreadsheets with bespoke tooling, and anyone can query our data layer in plain English and get a real answer in seconds.

We give every team their own hackathon: a chance to step back, start with a blank sheet, and ask: if we were starting today, how would we do this? The more we automate, the more human judgement matters. AI gives people back time, and we expect them to spend it on the things no model can replicate: conversations, trust, craft and team judgement.

We hire to a high bar. You’ll work with people who push you, raise your game and expect you to do the same. We want every person at Raylo to do the best work of their lives, and enjoy doing it.

Our Core Values

• Be deeply curious – We thrive on innovation through diverse approaches, views, and people.
• Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.
• Focus and execute – We have a big vision, but we believe in nailing the most important problems first.
• Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.

Your Team

You’ll be joining Raylo’s high-performing Supply Chain Operations function at a time of exciting growth, with the business aiming to expand its customer base by 60% in the next year primarily via raylo.com. To support this, we’re significantly growing our product range and doubling down on device availability and commercial optimisation.

You’ll lead to ensure the delivery network scales with the business rather than becoming its bottleneck. In the near term, that means taking full ownership of performance reporting and building trusted relationships across Operations, Risk and Finance. Longer term, it means building the automation that lets the function scale without a linear increase in manual effort, and holding partners accountable through a clear escalation and resolution process - with a direct line of sight to measurable improvement in OTD, OTF or lost-in-transit ratio. You’ll be supported by a collaborative and experienced team but will be trusted with real ownership from day one.

What You’ll Do

• Own third party logistics and courier performance reporting end to end - accuracy, cadence and distribution to stakeholders across on-time delivery, on-time fulfilment and asset loss in transit.
• Manage day-to-day performance of fulfilment partners and couriers including reverse logistics from customer to assessment centre.
• Lead or support business review meetings with partners, taking ownership of key sections.
• Use AI tools (Claude, BigQuery, SQL) to build automation that removes manual effort from performance tracking and reporting.
• Identify and act on emerging delivery risks - delays, lost-in-transit spikes, SLA slippage - before they hit customer experience.
• Hold partners accountable to SLA targets, building a clear escalation and resolution process for underperformance.
• Support or co-lead cross-functional projects such as onboarding a new courier/3PL partner or scaling the network to support range growth.
• Partner closely with Operations, Risk and Finance and build relationships with external partner contacts.

You’ll Succeed With

• 1+ years of experience in a supply chain, operations role or similar, ideally in consumer tech, eCommerce, or FMCG.
• A degree level education.
• Analytical mindset with proficiency using Microsoft Office, especially Excel, to support decision-making.
• Excellent communication skills and strong commercial acumen - Comfortable managing external supplier and courier relationships, including handling confrontation confidently.
• Exceptional time management, attention to detail and a proactive approach to managing priorities in a fast-paced environment.
• (Bonus) Experience in a startup or fast-paced environment, or exposure to reverse logistics, refurbishment, or circular product categories.

We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.

Opportunities & Benefits

• Fast-track your career – 40% of our employees are promoted every review cycle (bi-annually).
• Exclusive Raylo device lease for employees.
• Private Medical Insurance.
• Stock options for all employees.
• L&D budget to support the skills you value.
• Hybrid working model– 3 set days in the London Bridge Office (Monday, Wednesday & Thursday).
• 33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you.
• Enhanced maternity, paternity, adoption or shared parental leave, if you've been with us for 12 months.
• Workplace nursery scheme for major cost savings.

Hiring Process

We move quickly and we'll aim to give you the best candidate experience possible. It starts with a 15-minute call — no prep needed. If there's a fit, we move fast, every stage has a purpose, and we'll tell you what we're looking for at each one. If there's anything we can do to support you through the process, whether that's adjustments or anything else, please let us know.

As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.

Diversity & Inclusion at Raylo

At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.