Revenue Strategy & Operations Manager in Belfast

At Raylo, we’re on a mission to accelerate the move to a circular economy. We’re building a category-defining global subscription infrastructure, making premium tech accessible and affordable for both consumers and businesses. With over 180,000 subscribers in the UK and growth accelerating, we’ve proven the demand for a smarter, more sustainable way to access technology.

Raylo is a fast-growing and profitable company, backed by global investors including Macquarie, NatWest, and Channel 4 Ventures. We have been B-Corp certified since 2021 and were recently acknowledged by S&P Global for the positive impact of our circular business model via a Green Financing with NatWest.

Our Core Values:

• Be deeply curious – We thrive on innovation through diverse approaches, views, and people.
• Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.
• Focus and execute – We have a big vision, but we believe in nailing the most important problems first.
• Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.

As a Revenue Strategy & Operations Manager, you will be at the centre of our operational engine, driving strategic initiatives that directly impact our business performance and customer experience. You will have particular ownership of our revenue and billing systems, managing monthly processing, whilst also supporting initiatives across the supply chain and customer experience.

You will work cross-functionally with internal teams and external partners to optimise revenue and billing performance, reduce friction, and build scalable processes that support our rapid growth. This includes managing complex vendor relationships, improving payment systems, and navigating business and regulatory requirements. You will have the autonomy to shape how we operate, using data and insight to drive decisions that matter.

Your work will directly influence operational efficiency, customer satisfaction, and financial performance, all whilst supporting Raylo's circular and sustainable business model.

What You’ll Do:

• Lead end-to-end strategic and operational projects across revenue & billing — delivering measurable impact on performance and costs.
• Own revenue and billing operations strategy—optimising payment processes, improving internal process management, reducing manual workarounds, and partnering with cross-functional stakeholders on vendor performance and regulatory compliance.
• Build and own performance dashboards and reporting that give the business clear visibility on revenue and billing metrics, payment performance, and operational health.
• Manage critical vendor relationships — monitoring performance against SLAs, driving accountability, and finding pragmatic solutions for critical processes.
• Analyse operational data to surface insights, identify risks and bottlenecks, and develop recommendations that drive step-change improvements across the business.
• Develop business cases for new initiatives (including process automation and new tooling), quantifying investment requirements, expected ROI, and implementation roadmaps.
• Design, test, and implement new processes, automation, and tools that embed best practices—balancing short-term operational fixes with longer-term strategic solutions.
• Oversee the onboarding of new partners, products, and operational capabilities, ensuring seamless integration and long-term scalability.
• Drive cross-functional alignment between Strategy, Product, Finance, and Customer Ops—connecting Operations Strategy projects into broader business goals.
• Coach and develop junior team members, building analytical rigour and problem-solving capability across the operations function.

You’ll Succeed With:

• 3–5 years' experience in operations, spanning areas such as revenue strategy, billing, payments, or process improvement—ideally in fast-paced environments like fintech, payments platforms, tech-enabled lending, consumer electronics, or FMCG.
• Strong analytical and technical skills, proficient in SQL with strong Excel skills, and comfortable using BI tools like Looker, Tableau, or similar to extract insights and drive decisions.
• Degree-level education in a STEM or analytical field (e.g., Engineering, Maths, Economics, Data Science, or similar).
• Experience managing vendor relationships, holding partners accountable to SLAs, navigating technical constraints, and finding pragmatic workarounds for financial services systems.
• Experience building business cases, quantifying problems, modelling scenarios, and presenting compelling recommendations that secure stakeholder buy-in.
• Understanding of payment systems, collections processes, or billing operations—including regulatory requirements and direct debit management.
• Proven ability to manage complexity, whether coordinating across multiple partners, navigating cross-functional priorities, or balancing competing operational demands.
• Commercial acumen, understanding the P&L impact of operational decisions and optimising for cost, efficiency, and customer experience simultaneously.
• A self-starter with strong ownership, identifying problems before they escalate, running with ambiguity, and iterating quickly, balancing firefighting with strategic improvements.
• Excellent stakeholder management, collaborating effectively across teams and influencing at all levels, from operational partners to senior leadership.
• Alignment with Raylo's mission, caring about circularity, sustainability, and building a better way to access technology.

We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We’d love to have a chat and see if you could be a great fit.

We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees.

What’s next?

Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role. We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible.

If there’s anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know.

Stage 1: Talent Screening
Stage 5: Values-based Interview & Co-founder Final

As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.

Diversity & Inclusion at Raylo: At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.