Graduate Operations Strategy Analyst in Belfast

Rotate through four operational pillars in your first twelve months: Customer Support, Collections, RiskOps, and Supply Chain. Three months each. In every rotation, you'll shadow the team to understand the core elements of the role, embed and complete the work hand-in-hand with them, then deliver an improvement project before moving on. These might rebuild a process, automate a manual step, or build a tool that did not exist before.

Turn operational data into recommendations and insights. Build dashboards, query our data, and surface the insights that change how decisions get made or how processes run. Across the rotations, you'll work with metrics that span fulfilment performance, customer SLAs, stock health, cost efficiency, and billing performance.

Get exposure across the business. Each rotation gives you direct working relationships with different operational teams, our cross-functional partners in Commercial, Product, Finance and Risk Ops, and our supplier and vendor ecosystem. Contribute to the design and continuous improvement of how Operations works. Whether through your rotation projects or ad hoc contributions, you'll help shape the processes, tools, and systems that underpin Raylo's operational performance.

Use the best tools to get the work done. The team works with Intercom, Forest, Claude, Notion, Granola and Google Suite to perform analysis, automate operational work, and drive projects forward. We expect you to push the tools harder than we do and tell us when there is a better one we should be using.

Pair with a mentor from outside Operations. Someone who joined Raylo early in their career and grew into a more senior role. They sit outside your reporting line and help you navigate the business, not just your rotation.

You’ll Succeed With:

• Being in your final year of university, or graduated within the last twelve months, with an expected or achieved 2:1 or above from a top university, ideally in a STEM or other highly analytical discipline.
• Deep curiosity and fluency with frontier AI tools. You use Claude or ChatGPT daily, you've tried agentic tools, you read the model releases when they drop, and you have a view on what a strong analyst's job looks like three years from now.
• Built something with AI. An automation, a small app, a research tool, a side project that does real work or other examples.
• A working knowledge of Excel or Google Sheets, and a willingness to learn SQL. Most of our team writes SQL daily, often with Claude or a similar tool helping.
• Evidence of using data to drive decisions. Whether through coursework, an internship, a side project or a university society.
• Strong communication skills. You're comfortable asking for help, flagging issues early, and keeping teammates in the loop. You can explain things clearly and adapt your style depending on who you're talking to.
• Comfort with ambiguity. The programme is structured, but the work is fast-paced. This means you'll have to be proactive, disciplined and gritty to complete projects and maintain momentum.
• Alignment with Raylo's sustainability mission. We're building a circular alternative to single-use electronics in a $1.5 trillion market.
• Belfast-based. The role is based out of our Belfast office four days a week, with one day from home.

Benefits:

• Fast-track your career – 40% of our employees are promoted every review cycle (bi-annual).
• Stock options for all employees.
• L&D budget to support the skills you value.
• 4 days in the Raylo Belfast Office, with 1 day working from home per week.
• 33 days off – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you.
• Enhanced maternity, paternity, adoption or shared parental leave, if you've been with us for 12 months.

Diversity & Inclusion at Raylo: At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.