Raylo is seeking a CX leader to own the customer experience alongside and across AI-enabled platforms as we scale from the UK to global markets. You’ll define the standard for Wow CX, govern communications at scale, and drive data-led improvements across NPS, feedback, and journeys, partnering with product, engineering and marketing teams.
Ideal candidates will have 3–7 years in CX/operations roles, a degree in a STEM or analytical discipline, and hands-on experience with marketing automation
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Global CX & Operations Strategy Lead employer: Raylo Group
Raylo is an exceptional employer that fosters a collaborative and innovative work culture, where ambitious individuals can thrive. With a strong focus on employee growth, we offer opportunities to lead cutting-edge projects in AI and ML, while enjoying the benefits of a supportive environment that values creativity and teamwork. Located in a vibrant area, our team enjoys a dynamic atmosphere that encourages professional development and meaningful contributions to the company's success.
