Raylo, Belfast-based, is seeking a Senior CX Manager to own the customer experience standard across markets as we scale globally. You will lead cross-functional improvements, manage the NPS program, and translate feedback into tangible actions that enhance journeys and retention.
You will work with marketing automation tools, data analytics, and partner teams to ensure consistent CX globally while supporting Raylo’s growth into new markets.
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CX Strategy & Operations Manager employer: Raylo Group
Raylo is an exceptional employer that fosters a collaborative and innovative work culture, where ambitious individuals can thrive. With a strong focus on employee growth, we offer opportunities to lead cutting-edge projects in AI and ML, while enjoying the benefits of a supportive environment that values creativity and teamwork. Located in a vibrant area, our team enjoys a dynamic atmosphere that encourages professional development and meaningful contributions to the company's success.
