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- Tasks: Support tour coordinators and manage transport arrangements for unforgettable school trips.
- Company: Vibrant organisation dedicated to creating inspiring travel experiences for young people.
- Benefits: Competitive salary, performance bonuses, generous holiday, and flexible hybrid working options.
- Why this job: Join a passionate team and help shape memorable international tours for students.
- Qualifications: Strong admin skills, attention to detail, and experience in fast-paced environments.
- Other info: Opportunities for career growth in a collaborative office atmosphere.
The predicted salary is between 25000 - 27500 £ per year.
Salary: £25,000 - £27,500 dependent upon experience
Hours: Full Time, Permanent (37.5 hours per week) or Part Time – minimum of 25 hours per week)
Location: Option for hybrid-working with a minimum of 3 days per week at our Head Office in Derby, DE24 8HR
About Us
We are a vibrant, forward thinking organisation dedicated to providing unforgettable international tour experiences for school groups. We aim to open the world to young people — creating opportunities, and broadening horizons. As our business continues to grow, we are looking for passionate individuals who share our commitment to exceptional service, meticulous planning, and inspiring travel experiences.
The Role
We’re looking to recruit two experienced Administrators to join our growing team! One role within our Operations Department and one within our Transport Department. Both positions are based at our Head Office in Derby and play a key part in supporting the successful delivery of our tours. As Operations / Transport Administrators, you will provide valuable support to our Tour Co-ordinators, assisting in the organisation of educational, concert, activity, ski and sports tours. You will be involved throughout the post-booking process and act as a key point of contact for clients. You will also support our Transport Manager with the booking and coordination of coach and ferry travel for our tours, ensuring all transport arrangements are accurate, compliant and cost-effective.
Key Responsibilities
- Assisting the operations team with accommodation and flight requests and bookings.
- Processing client invoices and payments accurately and efficiently.
- Supporting post-booking procedures, including requesting passenger lists, managing rooming allocations and setting up final documentation on our online platform.
- Liaising with clients via telephone and email, providing a professional and helpful service.
- Accurately updating and maintaining our customer database.
- Carrying out general administrative duties, including answering incoming calls and handling outgoing mail.
- Assisting the Transport Manager with the booking of coaches and ferry travel for tours.
- Negotiating rates and contracting coach and ferry bookings with suppliers.
- Creating provisional travel itineraries outlining key movements on travel days for coach tours.
- Processing supplier invoices for payment in line with agreed terms.
- Maintaining the supplier database, ensuring accurate records are kept for fleet details and Health & Safety compliance.
About You
You will be a highly organised and reliable individual with a strong administrative background and a keen eye for detail. You will be comfortable managing multiple tasks at once, working to deadlines and communicating confidently with colleagues, clients and suppliers. A proactive approach, willingness to support the wider team and a positive, can-do attitude are essential for both roles. You will be confident using IT systems and databases, take pride in working accurately and enjoy being part of a busy, collaborative office environment.
Key skills and experience
- Previous experience in an administrative role, ideally within a fast-paced office environment.
- Strong organisational skills with the ability to prioritise workload effectively.
- Excellent written and verbal communication skills.
- High level of accuracy and attention to detail.
- Confident IT skills, including experience using databases and Microsoft Office applications.
- Ability to work both independently and as part of a team.
- Experience within the travel, transport or tour operations industry.
- Experience processing invoices and working with financial data.
- Familiarity with Health & Safety or supplier compliance records.
Benefits
- A basic salary of £25,000 - £27,500 (dependent upon experience)
- Performance related bonus
- 24 days holiday per year (increasing with length of service to a maximum of 27 days) in addition to all public holidays
- Contributory pension scheme
- Healthcare cashback plan
- Cycle to Work scheme
- Flexible hybrid working programme, supporting a healthy work-life balance
Operations / Transport Administrator in Derby employer: Rayburn Tours Ltd
Contact Detail:
Rayburn Tours Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations / Transport Administrator in Derby
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you show up for an interview, drop in some knowledge about their latest tours or initiatives. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills match the role of Operations / Transport Administrator. Practice your answers, focusing on your organisational skills and attention to detail, as these are key for the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows you’re polite and professional, which is exactly the kind of attitude they’re looking for.
We think you need these skills to ace Operations / Transport Administrator in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations / Transport Administrator role. Highlight relevant experience and skills that match the job description, like your organisational skills and attention to detail. We want to see how you can contribute to our vibrant team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for travel and education, and explain why you’re the perfect fit for us. Don’t forget to mention any specific experiences that relate to the responsibilities listed in the job description.
Show Off Your Communication Skills: Since this role involves liaising with clients and suppliers, make sure your written application showcases your excellent communication skills. Keep your language clear and professional, and don’t shy away from showing a bit of your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Rayburn Tours Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and the types of tours they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Organisational Skills
As an Operations / Transport Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how your attention to detail and ability to prioritise helped achieve positive outcomes.
✨Practice Your Communication Skills
Since the role involves liaising with clients and suppliers, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on how you would handle client interactions and provide support to the team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success and fit into their vibrant environment.