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For Companies At a Glance
- Tasks: Lead daily store operations, manage sales, and inspire your team to deliver exceptional customer service.
- Company: Join EssilorLuxottica, a global leader in eyewear with a rich heritage and diverse community.
- Benefits: Enjoy perks like discounted eyewear, holiday allowance, pension package, and generous bonuses.
- Why this job: Be part of a vibrant culture at Ray-Ban, where self-expression and innovation thrive.
- Qualifications: High school education or equivalent, plus 2+ years of store management experience required.
- Other info: This role is based in our iconic Ray-Ban store at Battersea Power Station, London.
The predicted salary is between 36000 - 60000 £ per year.
Being part of EssilorLuxottica means being part of a passionate international and diverse community of 190,000 individuals working towards a common mission, help people “to see more, be more”. With a global presence in more than 150 countries, an incredible heritage, and a fascinating vertical integrated business model, EssilorLuxottica offers endless development and career opportunities worldwide and learning possibilities at every turn.
This position is based in our Ray-Ban store in Battersea Power Station, London.
Job Scope and Main Responsibilities
A Store Manager oversees all aspects of store operations, including sales, profitability, recruiting, maintenance, and inventory control as well as ensuring excellent customer service is delivered. A store manager is expected to improve the overall business performance and achieve objectives through effective management, leadership, and development of the people in their team. As an EssilorLuxottica ambassador, the store manager will role model the EssilorLuxottica values and the Ray-Ban culture.
Responsibilities
- Oversee the store’s day-to-day operations.
- Ensure all KPI targets and expectations are delivered.
- Ensure costs are kept to a minimum and stock loss is within company guidelines.
- Regularly analyse sales performance, maximising strengths and reviewing poor performance to establish an action plan for improvement.
- Follow all company policy and procedures to ensure safety and security of the business.
- Network effectively with internal and external stakeholders.
- Keep abreast of and be knowledgeable of competitor activity.
- Deliver memorable customer service and exceptional product knowledge.
- Maintain inspiring visual merchandising in store as per guidelines.
- Ensure that the store is always on top of the competition by being commercially focused.
- Recruit, lead, motivate and inspire your team to succeed in store.
- Create an engaging and positive working environment.
- Establish a store culture that embraces diversity and maximises the learnings from a diverse team.
- Lead store team to deliver brand story through effective store management.
- Set and execute sales performance goals to increase profitability.
- Hire, train, and assess store employee's productivity and performance.
- Maintain orderly, presentable appearance of the store.
Technical Skills - Portrait of a Perfect Candidate
- Strong selling skills.
- Problem solving ability.
- Excellent customer service skills.
- Excellent communication and listening skills.
- Time Management skills.
- Persuading & influencing skills.
- Coaching & development skills.
- Performance Management skills.
- Leadership skills.
- Highly commercial.
- Able to network effectively.
- Results driven.
- Good knowledge of Microsoft Office package.
What we offer
- Great benefits such as discounted eyewear, holidays allowance, pension package, generous monthly bonus and commission structure, etc.
- Internal mobility across countries, brands and departments.
- Career progression and development.
- Generous incentives conducted in store.
Qualifications
- High school education or equivalent experience.
- 2+ years' store management experience.
- Love for retail and customer service.
Store Manager employer: Ray-Ban
Contact Detail:
Ray-Ban Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with the Ray-Ban brand and its history. Understanding the cultural significance of Ray-Ban products will help you connect with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Network with current or former employees of EssilorLuxottica. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Store Manager position.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight specific instances where you motivated your team to achieve sales targets or improve customer service.
✨Tip Number 4
Stay updated on retail trends and competitor activities in the eyewear industry. Being knowledgeable about market dynamics will not only impress your interviewers but also demonstrate your commitment to driving business performance.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with EssilorLuxottica's values and the Ray-Ban culture. Highlight how your personal values align with theirs in your application.
Tailor Your CV: Make sure your CV reflects your relevant experience in store management, particularly focusing on sales performance, team leadership, and customer service skills. Use specific examples to demonstrate your achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer service. Discuss your management style and how you would inspire and lead a diverse team to achieve store objectives.
Highlight Relevant Skills: In your application, emphasise key skills such as problem-solving, communication, and time management. Provide examples of how you've successfully used these skills in previous roles.
How to prepare for a job interview at Ray-Ban
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated and inspired your colleagues to achieve their goals.
✨Know the Brand Inside Out
Familiarise yourself with Ray-Ban's history, values, and product offerings. Being able to discuss the brand's heritage and its significance in the eyewear industry will show your passion and commitment to the role.
✨Prepare for KPI Discussions
Understand key performance indicators relevant to retail management. Be ready to discuss how you've met or exceeded KPIs in previous roles, and have strategies in mind for achieving them in this position.
✨Demonstrate Excellent Customer Service
Customer service is crucial in retail. Prepare to share specific instances where you've gone above and beyond for customers, and be ready to discuss how you would ensure exceptional service in the store.
