Account Director

RAW is the creative partner for ambitious charities, turning insight into impact and data into donors.

Established in 2006, we’ve 20+ years experience in the Third Sector. Our team of 18 provide end-to-end expertise: from insight, strategy and testing, to brand and messaging development, to creative and production, right through to media strategy, launch, management and optimisation.

A proud B-Corp, our work helps charities build brand trust through: Brand Activation, Creative Campaigns, DRTV and Film & Content Production.

We're looking for an experienced Account Director to lead some of our most important client relationships and integrated campaigns. This is a senior client-facing role, ideal for someone who enjoys building trusted partnerships, solving challenges, and helping purpose-driven organisations create meaningful change.

Working closely with our Client Partner and Strategy, Creative and Production teams, you'll lead multi-disciplinary projects from briefing through to delivery, ensuring exceptional work, happy clients and commercially successful accounts. You'll also play an important role in identifying opportunities for growth and helping shape the future of the agency.

What you’ll be doing:

• Leading a portfolio of key client accounts, acting as the day-to-day client partner and trusted adviser
• Building strong, long-term client relationships through proactive account leadership and exceptional service
• Leading integrated campaigns across DRTV, digital, social, print, film, OOH and brand communications
• Managing projects from initial brief through strategy, creative development, production, launch and optimisation
• Leading client meetings and presentations, confidently facilitating discussions with senior stakeholders
• Developing scopes of work, project plans, budgets and timelines, ensuring projects are delivered on time, on budget and to a high standard
• Providing clear direction to internal teams, ensuring strategy, creative, production and project management are aligned throughout delivery
• Identifying opportunities to grow client relationships and introduce new agency services
• Taking ownership of account profitability, forecasting, financial reporting and revenue targets
• Supporting new business opportunities, proposals and pitches where required
• Mentoring and supporting an Account Manager
• Championing collaboration across the agency and helping maintain the high standards of thinking, creativity and delivery that RAW is known for
• Reporting into the Client Partner

What we’re looking for:

• 5-6+ years' experience in Account Management within a creative, advertising or integrated agency
• Proven experience managing senior client relationships and leading complex, integrated campaigns
• Excellent commercial awareness with experience managing budgets, forecasting revenue and growing accounts
• Excellent presentation and communication skills, with confidence presenting to senior stakeholders
• Experience developing project scopes, timelines, budgets and resource plans
• Strong leadership skills with experience mentoring junior team members
• Calm under pressure with exceptional organisational and project management skills
• Highly collaborative, able to bring together strategy, creative, production and clients to deliver great work
• Proactive, solutions-focused and confident making decisions and navigating ambiguity
• Strong attention to detail and commitment to delivering work of the highest quality
• Experience working with third sector organisations or purpose-led brands would be an advantage, but isn't essential. We're looking for great agency people first and foremost.
• Passion for purpose-led brands and creating campaigns that deliver real-world impact

Location:

Hybrid - currently 2 days per week in our London Soho office (Wednesday and Friday) with the rest of the time remote working from home.

Commences:

August/September 2026