Customer Success manager in London

We help companies get compensation right. What we get paid at work has a massive impact on our lives, and it’s one of the biggest factors in hiring and retaining talent — and yet so many companies struggle to get it right. They simply have no choice but to rely on poor data and unsophisticated tools for their pay decisions. That’s why we created Ravio. We help many of the world’s most innovative and ambitious companies build stronger teams and reach their goals through better compensation. Our real‐time data platform brings compensation into the modern age with clarity and transparency. We’re passionate about ensuring everyone is paid what they deserve, no matter their background or circumstances. We believe that when compensation is done right, everyone wins.

Ravio is growing fast, which means you can too. We’ve established ourselves as the European leader in our space serving more than 1,200 clients, and now have our sights set on becoming the global go‐to place for compensation data and tools for managing compensation. Joining a startup and scaling it into a global product is one of the most challenging and rewarding experiences a career can offer. If that sounds exciting to you, you’re in the right place.

The Role: You’ll be joining a team of Customer Success Managers, supporting Ravio’s customers across their full lifecycle. This is a role which encompasses implementation, technical product support, ongoing relationship building, as well as renewals and upselling. You’ll be looking after a portfolio of customers, and be responsible for improving and maintaining the health of your accounts, and for growing and retaining revenue across your portfolio. You’ll have autonomy to decide how you meet your goals, and the opportunity to test and learn as you go. This role is focused on mid‐small accounts, with opportunities to develop into enterprise customer success manager roles, or to specialise in specific regions (language skill dependent) or verticals. You’ll work closely with other teams across the business to share feedback from customers, and to influence the product roadmap based on what customers are telling us they need, as well as working closely with our operations team and other teams across the business.

What we’re looking for:

• Customer relationship building / empathy: You can build rapport fast, and gain customer’s trust, while understanding and empathising with their challenges.
• Commercial acumen: You’re comfortable negotiating and selling (this role includes revenue and renewal targets).
• Attention to detail: Able to get in the weeds to support a customer. It’s a complex product, that’s evolving all the time, and you need to be comfortable supporting customers with tricky questions.
• Teamwork: We work closely as a team, and we work cross functionally with ops, marketing, and product team.
• Sales / account management experience: Including prospecting into new stakeholders and business units, building champions and multi‐threading accounts.

Nice to have:

• Experience in HR tech / Reward / HR.
• Language skills, with a preference for German or French.

What you’ll get:

• The opportunity to be part of the early team of a category‐defining company backed by a strong roster of world‐class investors.
• An inclusive work environment characterised by a high degree of trust, respect and integrity.
• The ability to work closely with and learn from the company’s founders as well as a highly ambitious team of smart, mission‐driven individuals.
• A high degree of autonomy and the opportunity for fast‐tracked professional growth.
• While we’re very focused at work, we also know how to have fun in the process and don’t take ourselves too seriously.
• Competitive compensation (and we know what we’re talking about!) with significant upside potential for high performance. And company equity, of course.
• An amazing benefits package for everyone, regardless of their role or level, including generous paid time off allowances as well as enhanced parental leave benefits.

Compensation & Benefits:

• Level P3 - £49,895 - £67,505 + Commission.
• Company ownership (everyone gets a meaningful equity stake in Ravio).
• 37 days paid time off (25 days holiday + 4 wellness day + 8 public holidays).
• Up to 6% pension matching scheme.
• £60 a month wellness allowance (Invest in your physical wellbeing, on us).
• £500 per year Learning and Development budget.
• Private healthcare cover with AXA.
• Personal travel insurance - just in case.
• Income protection insurance (for full peace of mind in case you cannot work because of sickness or disability).
• 16 weeks fully paid birthing parent leave, followed by 4 weeks at 50% pay & 8 weeks for non‐birthing parent.

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