Head of Customer Success

We help companies get compensation right.

What we get paid at work has a massive impact on our lives, and it’s one of the biggest factors in hiring and retaining talent – and yet so many companies struggle to get it right. They simply have no choice but to rely on poor data and unsophisticated tools for their pay decisions. That’s why we created Ravio.

We help many of the world’s most innovative and ambitious companies build stronger teams and reach their goals through better compensation. Our real-time data platform brings compensation into the modern age with clarity and transparency. We’re passionate about ensuring everyone is paid what they deserve, no matter their background or circumstances. We believe that when compensation is done right, everyone wins.

Ravio is growing fast, which means you can too. We’ve established ourselves as the European leader in our space serving more than 1,200 clients, and now have our sights set on becoming the global go to place for compensation data and tools for managing compensation.

Joining a startup and scaling it into a global product is one of the most challenging and rewarding experiences a career can offer. If that sounds exciting to you, you’re in the right place.

The Role

The Customer Success team at Ravio supports our customer base across the full customer lifecycle – from onboarding and activation, through to support, upsells and renewals. We have a small, and outstanding, team of CSMs, and we’re hiring for an experienced Customer Success manager to lead them. You’ll be responsible for line managing the Customer Success Managers, as well as owning the direction, development and growth of the Customer Success function. You’ll be responsible for team KPIs including revenue targets, and customer health metrics, and you’ll have ownership over how those KPIs are met – whether that’s developing new campaigns, influencing the product roadmap, or determining team strategy. You’ll also provide input into the wider commercial team direction, and work closely with product and marketing teams.

Your Key Skills

• Excellent line manager – empathetic, with a focus on coaching and individual development, while also providing leadership within the team

• Commercially focused – the Customer Success team has revenue targets, so you’ll need to be comfortable negotiating, and thinking commercially about what’s best for both customers and the business

• CSM best practices – you’ll have experience in excellent customer success teams, and be ready to take what you’ve learnt and apply it to a new environment

• Hands on – you’ll be developing processes, testing new ideas, and developing the CSM function – you’ll need to work closely with RevOps and the wider commercial leadership team to shape how Ravio operates commercially

• Strong communicator – you’ll need to be able to communicate both internally and externally, managing stakeholders across Ravio teams, and creating materials that provide a delightful experience for Ravio customers

Qualifications & Experience

• Prior CSM SAAS experience required, with experience in HR tech an added bonus

What you’ll get:

• The opportunity to be part of the early team of a category-defining company backed by a strong roster of world-class investors

• An inclusive work environment characterised by a high degree of trust, respect and integrity

• The ability to work closely with and learn from the company’s founders as well as a highly ambitious team of smart, mission-driven individuals

• A high degree of autonomy and the opportunity for fast-tracked professional growth

• While we’re very focused at work, we also know how to have fun in the process and don’t take ourselves too seriously

• Competitive compensation (and we know what we’re talking about!) with significant upside potential for high performance. And company equity, of course.

• An amazing benefits package for everyone, regardless of their role or level, including generous paid time off allowances as well as enhanced parental leave benefits

Compensation & Benefits

• Salary £80,000 – £109,000 (OTE £100,000 – £136,250)

• Company ownership (everyone gets a meaningful equity stake in Ravio)

• 37 days paid time off (25 days holiday + 4 wellness day + 8 public holidays)

• Up to 6% pension matching scheme

• £60 a month wellness allowance (Invest in your physical wellbeing, on us)

• £500 per year Learning and Development budget

• Private healthcare cover with AXA

• Personal travel insurance – just in case

• Income protection insurance (for full peace of mind in case you cannot work because of sickness or disability)

• 16 weeks fully paid birthing parent leave, followed by 4 weeks at 50% pay & 8 weeks for non-birthing parent

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