At a Glance
- Tasks: Guide customers through their journey, ensuring satisfaction and retention with expert support.
- Company: Join Ravical, a dynamic AI-first company transforming SME advisory services.
- Benefits: Competitive salary, ESOP, and collaboration with top-tier talent in a fast-paced environment.
- Other info: Opportunity to work closely with founders and drive customer outcomes.
- Why this job: Make a real impact from day one while working on innovative AI solutions.
- Qualifications: Experience in Customer Success or Account Management within a SaaS environment.
The predicted salary is between 50000 - 65000 £ per year.
At Ravical, we are on a bold mission to transform how SME advisory services are delivered and scaled by leveraging AI-first, agentic products. By combining cutting-edge AI technologies with a commitment to simplicity and innovation, we are building a frictionless product that empowers our European customers to deliver reliable and proactive advice. Located in the vibrant cities of London and Ghent, we foster a culture of speed, accountability and autonomy, and continuous learning, offering a unique opportunity to build the future of advisory intelligence. If you are excited by tough challenges, practical AI, and having real impact from day one, we would love to meet you.
What you’ll do:
- Guide the customer journey
- Provide expert guidance throughout the post-sales experience: from onboarding and activation to ongoing satisfaction and retention
- Act as a trusted partner, designing and executing strategic interventions rooted in a deep understanding of their business goals
- Ensure clients see real value and can confidently integrate Ravical into their daily workflows
- Track usage patterns and proactively reach out to clients who could benefit from additional guidance
- Drive renewals and identify opportunities for expansion within accounts
- Manage and nurture relationships across different levels within client organizations: from individual advisers to decision-makers
- Conduct regular check-ins, webinars, and training sessions tailored to different stakeholder needs
- Spot success stories and help clients articulate the value they are getting
Who you are:
- Experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment
- A proven track record of managing multi-stakeholder relationships and driving customer outcomes
- Strong strategic thinking coupled with hands-on execution skills
- A natural ability to explain complex concepts simply: you can teach advisers how to work with AI without overwhelming them
- Excellent communication skills (written and spoken)
- Nice to have: Experience in professional services (accountancy, insurance, payroll) or familiarity with adviser workflows
What we offer:
- Competitive salary package including ESOP (Employee Stock Ownership Plan)
- Opportunity to work in a dynamic, AI-first company at the forefront of SME advisory innovation
- Close collaboration with the founders and other top-tier talent in a fast-paced environment
Customer Value Manager in London employer: Ravical
Ravical is an exceptional employer that champions a culture of speed, accountability, and continuous learning, making it an ideal place for a Customer Value Manager to thrive. With a competitive salary package, including an Employee Stock Ownership Plan, and the opportunity to work closely with founders in a dynamic AI-first environment, employees are empowered to make a real impact from day one. Located in vibrant London and Ghent, Ravical offers a unique blend of innovation and collaboration, ensuring that every team member can grow and succeed while transforming SME advisory services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Value Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Customer Value Manager role.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a mock presentation or a demo session where you can showcase your ability to explain complex concepts simply. This will help you stand out as someone who can teach advisers how to work with AI.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them why you're the perfect fit for the role at Ravical.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to transform SME advisory services.
We think you need these skills to ace Customer Value Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Value Manager role. Highlight your experience in Customer Success or Account Management, and show how your skills align with Ravical's mission of delivering AI-first advisory services.
Showcase Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. Demonstrate your ability to explain complex concepts simply, as this will resonate well with the hiring team.
Highlight Relevant Experience:If you've worked in a SaaS environment or have experience in professional services, make sure to mention it! Share specific examples of how you've managed multi-stakeholder relationships and driven customer outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also shows your enthusiasm for joining Ravical and being part of our innovative journey in transforming advisory services.
How to prepare for a job interview at Ravical
✨Know Your Customer Journey
Familiarise yourself with the customer journey at Ravical. Understand how they guide clients from onboarding to ongoing satisfaction. Be ready to discuss how you can enhance this process and provide value at each stage.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your strategic thinking and execution skills. Think about times when you've successfully managed multi-stakeholder relationships and driven positive outcomes. This will demonstrate your ability to align with Ravical's mission.
✨Simplify Complex Concepts
Practice explaining complex ideas in a straightforward manner. Since you'll be helping advisers understand AI, think of ways to break down technical jargon into relatable terms. This skill is crucial for the role and will impress your interviewers.
✨Engage with Real Scenarios
Be ready to discuss real-life scenarios where you've nurtured client relationships or identified opportunities for expansion. Use specific examples to illustrate your experience in a SaaS environment, as this will resonate well with the interviewers.
