At a Glance
- Tasks: Guide clients through their journey, ensuring they see real value from our AI-driven solutions.
- Company: Join Ravical, a dynamic company transforming SME advisory services with innovative AI products.
- Benefits: Competitive salary, ESOP, and the chance to work in a fast-paced, innovative environment.
- Other info: Collaborate closely with founders and top talent in a culture of speed and continuous learning.
- Why this job: Make a real impact by helping clients integrate cutting-edge technology into their workflows.
- Qualifications: 5+ years in Customer Success or Account Management, fluent in English and German.
The predicted salary is between 60000 - 75000 £ per year.
Ravical is looking for a Customer Value Manager to own the post-sales journey for our English- and German-speaking clients. You'll guide accounting and advisory firms from onboarding through activation, renewal, and expansion, making sure they see real value and confidently build Ravical into their daily workflows. Success in this role looks like healthy usage, strong renewals, growing accounts, and clients who can articulate the value they're getting. You'll work closely with the founders and sit at the centre of how Ravical delivers on its promise to customers.
About Ravical
At Ravical, we're on a bold mission to transform how SME advisory services are delivered and scaled through AI-first, agentic products. We combine practical AI with a commitment to simplicity, building a frictionless product that helps our European customers deliver reliable, proactive advice. Located in London and Ghent, we foster a culture of speed, accountability, autonomy, and continuous learning. If you're excited by tough challenges, practical AI, and having real impact from day one, we'd love to meet you.
Responsibilities
- Guide the customer journey and provide expert guidance throughout the post-sales experience: from onboarding and activation to ongoing satisfaction and retention.
- Act as a trusted partner, designing and executing strategic interventions rooted in a deep understanding of each client's business goals.
- Ensure clients see real value and can confidently integrate Ravical into their daily workflows.
- Track usage patterns and proactively reach out to clients who could benefit from additional guidance.
- Drive renewals and identify opportunities for expansion within accounts.
- Manage and nurture relationships across different levels within client organisations, from individual advisers to decision-makers.
- Conduct regular check-ins, webinars, and training sessions tailored to different stakeholder needs.
- Spot success stories and help clients articulate the value they're getting.
Qualifications
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.
- A proven track record of managing multi-stakeholder relationships and driving customer outcomes.
- Strong strategic thinking coupled with hands-on execution skills.
- A natural ability to explain complex concepts simply: you can teach advisers how to work with AI without overwhelming them.
- Excellent written and spoken communication skills in both English and German.
- Nice to have: experience in professional services (accountancy) or familiarity with adviser workflows.
What we offer
- Competitive salary package including ESOP (Employee Stock Ownership Plan).
- The opportunity to work in a dynamic, AI-first company at the forefront of SME advisory innovation.
- Close collaboration with the founders and other top-tier talent in a fast-paced environment.
Customer Value Manager (Customer Success) - English & German in City of London employer: Ravical
Ravical is an exceptional employer that champions a culture of speed, accountability, and continuous learning, making it an ideal place for a Customer Value Manager to thrive. With a competitive salary package, including an Employee Stock Ownership Plan, and the opportunity to work closely with founders in a dynamic AI-first environment, employees are empowered to make a real impact from day one. Located in vibrant London and Ghent, Ravical offers a unique blend of innovation and collaboration, ensuring that every team member can grow and succeed while transforming SME advisory services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Value Manager (Customer Success) - English & German in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ravical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ravical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Value Manager (Customer Success) - English & German in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ravical:Your cover letter is your chance to shine! Tell us why you want to work at Ravical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ravical!
How to prepare for a job interview at Ravical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
