At a Glance
- Tasks: Be the friendly face and voice for patients, providing essential support in a busy medical environment.
- Company: Join a caring independent GP practice with a strong team spirit.
- Benefits: Flexible 20-hour work week, competitive pay, and supportive training opportunities.
- Other info: Enjoy a positive work/life balance in a supportive team atmosphere.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Previous reception experience preferred, but training is available for the right candidate.
The predicted salary is between 12 - 16 £ per hour.
The medical receptionist/call taker [now known as a care navigator] is an integral part of the wider primary care team. Being the initial contact for patients, carers, professional colleagues and other guests/visitors to the surgery, they are the "face" and "voice" of that surgery and project the care and empathy of services offered. Having the opportunity to meet a variety of people and be involved in mixed tasks within the working day, this can be a challenging role but one of immense satisfaction.
We are looking for a care navigator that wishes to work around 20 hours per week. Shifts would be worked out between Monday to Friday and between 7:45am (with effect from April 2026) and 6pm (to become 6:30pm in a few months time). We are looking to recruit as soon as possible.
We are an independent GP practice with just short of 6000 patients, over two sites. We are also proud to be a training practice, supporting medical students and one post qualification doctor [ST1/ST2/ST3] in 6‑month cycles. We hold family values as an integral part of running the surgeries as well as striving to maintain a good work/life balance which ultimately increases drive and application during the course of day to day work.
Our set up comprises three GP partners, Practice Manager, two long term locums, alongside an ACP, NP, 2 locum nurses, 2× HCA, Assistant Practice Manager, 2× GPA and 8 non‑clinical staff, all of whom work between the two sites. Loyalty and kinship have been enjoyed in our "team" orientated practice, with colleagues tending to leave due to retirement or relocation. We hold regular meetings at all levels, where everyone's contribution is welcomed.
It is preferable to have previous medical reception experience and be fully au fait with EMIS Web software and knowledge of SNOMED coding, however we are prepared to provide relevant training to an otherwise experienced or suitable candidate.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Depending on experience £12.21 start rising to £12.51 after successful probation.
Medical Receptionist-Telephonist [Care Navigator] in South Shields employer: Ravensworth Surgery
Ravensworth Surgery is an exceptional employer that values family-oriented work culture and prioritises a healthy work/life balance, making it an ideal place for those seeking meaningful employment in healthcare. As a training practice, we offer ample opportunities for professional growth and development, ensuring that our team members feel supported and valued. With a close-knit team and regular contributions from all staff, you will find a rewarding environment where your role as a care navigator truly makes a difference in the lives of our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist-Telephonist [Care Navigator] in South Shields
✨Get Hands-On with Local Clinics
One of the best ways to land a part-time nursing role is to visit local clinics and hospitals. Drop by or call in to inquire about opportunities—many places value a personal touch and are often searching for part-time staff to assist in patient care.
✨Join Nursing Community Groups
Engage with local nursing community groups or online forums. They can be valuable resources for finding out about part-time roles and networking with other professionals in the field who might know of openings at places like Ravensworth Surgery.
✨Stay Sharp with Continuous Learning
Part-time roles sometimes demand specific skills or certifications. Keep an eye on workshops or webinars that enhance your nursing skills, and don't forget to share your achievements on your social media or professional profiles to catch the eye of employers.
✨Apply Online with Us!
Don’t forget to apply for the part-time nursing positions directly through our website. We make it easy to connect with employers like Ravensworth Surgery who are looking for fantastic patient care professionals, so get your application in and showcase your passion for nursing!
We think you need these skills to ace Medical Receptionist-Telephonist [Care Navigator] in South Shields
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
Showcase Your Communication Skills:In nursing, strong communication is key, both with patients and fellow staff. Use your cover letter to tell us about a time you effectively communicated with a patient or a team member, showing your ability to work well in a part-time capacity.
Tailor Your Availability:As you’re applying for a part-time position, specify your availability clearly in your application. Highlight how your schedule can support the team's needs at Ravensworth Surgery, making you an ideal choice for flexible shifts.
Include Relevant Certifications:Don’t forget to mention any nursing certifications or training you’ve completed that are relevant to the role. This could make your application really stand out, especially for a part-time position at Ravensworth Surgery where specific skills might be in demand.
How to prepare for a job interview at Ravensworth Surgery
✨Show Off Your Empathy Skills
As a nursing intern, you'll need to convey your empathy and patient care skills. Use specific examples from your studies or previous experiences where you made a positive impact on a patient's experience. This is a great way for us to highlight our interpersonal skills and show that we're tuned into patient needs.
✨Know Your Clinical Knowledge
Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
✨Flexibility is Your Friend
Part-time roles often require us to adapt to varying schedules. Be prepared to talk about our availability and flexibility in taking on shifts, as this is crucial for nursing positions. Showing that we're willing to be available when needed can set us apart!
✨Bring a Reflective Portfolio
Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
