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- Tasks: Be the friendly face and voice for patients, handling calls and appointments.
- Company: Join a caring independent GP practice with a supportive team.
- Benefits: Flexible hours, competitive pay, and a rewarding experience.
- Other info: 12-month temporary contract with opportunities for growth.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Previous experience in medical reception is preferred; familiarity with EMIS Web is a plus.
The predicted salary is between 25000 - 25000 £ per year.
The Medical Receptionist/Care Navigator is the first point of contact for patients, carers, professional colleagues and visitors. As the 'face' and 'voice' of the surgery, the role projects the care and empathy of services offered. Working across a range of tasks, this role offers a challenging and rewarding experience.
This is a 12‑month temporary contract covering maternity leave at an independent GP practice with around 6,000 patients across two sites. The role runs Monday to Friday, 7:45am–6:00pm, with flexible hours available for the right candidate.
Main Duties & Responsibilities- Provide front‑line support to patients and staff, acting as first point of contact for all enquiries.
- Handle patient calls, appointments and triage using EMIS Web software.
- Record and manage patient information, ensuring accuracy and confidentiality.
- Assist with medical coding (SNOMED) where required.
- Support clinical and administrative staff with clerical tasks.
- Maintain reception area, ensuring a welcoming environment.
Primary shift: Monday to Friday. Typical hours: 7:45 am to 6:00 pm. Flexibility may be offered to the selected candidate.
Qualifications & Experience- Preferred: previous experience in a medical reception or care navigator role.
- Desirable: Familiarity with EMIS Web.
- Knowledge of SNOMED coding.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure & Barring Service check is required.
Employer: Ravensworth Surgery, Horsley Hill Road, South Shields, Tyne and Wear, NE33 3ET
Pay: £12.71 per hour (following national minimum wage guidelines)
Medical Receptionist/Care Navigator]-12m Temp Mat.Cover in South Shields employer: Ravensworth Surgery
Contact Detail:
Ravensworth Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Care Navigator]-12m Temp Mat.Cover in South Shields
✨Tip Number 1
Get to know the practice! Research Ravensworth Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Medical Receptionist/Care Navigator, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries with care and empathy.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the work culture and might even give you a heads-up about the interview process. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you prepare for interviews and stand out from the crowd.
We think you need these skills to ace Medical Receptionist/Care Navigator]-12m Temp Mat.Cover in South Shields
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can really help us connect with you.
Tailor Your Experience: Make sure to highlight any relevant experience you have in medical reception or care navigation. If you've used EMIS Web or have knowledge of SNOMED coding, shout about it! We love seeing how your background fits the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid jargon unless it’s relevant to the role – we want to understand your skills without getting lost in the details!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ravensworth Surgery
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist/Care Navigator. Familiarise yourself with tasks like handling patient calls, managing appointments, and using EMIS Web software. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As the first point of contact for patients, it's crucial to convey care and empathy. Prepare examples from your past experiences where you've successfully handled difficult situations or provided excellent customer service. This will highlight your ability to connect with patients and create a welcoming environment.
✨Brush Up on Medical Terminology
Familiarity with medical coding, especially SNOMED, can set you apart from other candidates. Take some time to review basic medical terminology and coding practices. Being able to discuss these topics confidently during the interview will show that you're prepared and knowledgeable.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, the practice's approach to patient care, or how they support their staff. This not only shows your interest but also helps you gauge if the practice is the right fit for you.