At a Glance
- Tasks: Provide friendly reception service and assist patients with their healthcare needs.
- Company: Join a large, supportive medical practice focused on patient care.
- Benefits: NHS Pension Scheme membership and professional training opportunities.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be the first point of contact for patients and make a real difference in their healthcare experience.
- Qualifications: GCSEs in English and Maths; experience in a medical setting is a plus.
Ravenswood Medical Practice has a vacancy for a part-time Receptionist. Working hours are 8.45 am to 7.00 pm Monday and Friday. We are looking for an enthusiastic Receptionist to join our busy, friendly GP Practice. We are looking for a reliable, hardworking and flexible person to join our team of receptionists.
Main duties of the job:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with.
- Receive and make telephone calls as required, answering the call promptly in a polite and helpful manner, using agreed practice scripts as appropriate.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- To liaise with hospitals in the booking of transport.
- To undertake chaperone duties for patients when requested by clinical staff.
- Ensure that all new patients are registered onto the computer system promptly and accurately.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
About us:
You will be joining our large Medical Practice team consisting of 9 GPs, 5 paramedics, Nursing team of 11, Admin team of 12 and Reception team of 12 serving a population of approximately 15,000 patients. We are a friendly and forward-thinking PMS practice with patient care at the heart of what we do.
We offer:
- Membership to NHS Pension Scheme.
- Excellent personal and professional support with training as appropriate.
Job responsibilities:
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments according to protocol.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Ensure patient-related tasks are completed in a timely and efficient manner.
- Follow procedures for the recording and handling of home visits (house calls), ensuring careful recording of all relevant details.
- Prepare prescriptions for dosette boxes, liaise with pharmacies as appropriate.
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Enter patient information on to the computer as required, and obtain missing data as required.
- Ensure that essential patient data is correct and up-to-date, e.g. contact details.
- To action requests for ambulance bookings made accurately.
- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
- Ensure the reception desk and waiting areas are kept clean and tidy.
- Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients, following required procedures.
- When last to leave at the end of the day, ensure that closing procedures are followed and communicate with any staff left on site.
- To receive, sign for and log deliveries to the practice, following any policies for receipt of specific goods.
Person Specification:
- GCSE Grade A to C in English and Maths.
- Experience within a Medical Practice/Setting.
- Experience of working within a Medical Setting is desirable, however full training will be provided.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Care Navigator in Ipswich employer: Ravenswood Medical Practice
Ravenswood Medical Practice is an excellent employer, offering a supportive and friendly work environment where patient care is at the forefront of our mission. As a part-time Receptionist, you will benefit from membership in the NHS Pension Scheme, receive comprehensive training, and have opportunities for personal and professional growth within our large, dedicated team serving a vibrant community of approximately 15,000 patients.
Contact Details:
Ravenswood Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Care Navigator in Ipswich
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Ravenswood Medical Practice. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Think about how you'd handle patient queries or urgent situations, as these are key parts of the Receptionist role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, especially in a medical setting. Wear smart, professional attire to your interview. It shows that you respect the practice and are serious about the position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for their team!
We think you need these skills to ace Receptionist/Care Navigator in Ipswich
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our friendly team and contributing to patient care.
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills. Mention any previous roles in medical settings or customer service that showcase your ability to handle enquiries and assist patients effectively.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ravenswood Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research Ravenswood Medical Practice. Familiarise yourself with their services, values, and the community they serve. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Receptionist/Care Navigator, communication is key. Prepare examples of how you've successfully handled difficult situations or communicated effectively in previous roles. Practising common interview questions can help you articulate your thoughts clearly.
✨Demonstrate Flexibility and Reliability
The job requires a reliable and flexible person. Be ready to discuss your availability and any past experiences where you’ve had to adapt to changing circumstances. Highlighting your commitment to being a dependable team member will resonate well with the interviewers.
✨Prepare for Role-Specific Scenarios
Think about the specific duties mentioned in the job description, like handling urgent patient requests or managing phone calls. Prepare scenarios where you’ve successfully managed similar tasks, showcasing your ability to think on your feet and provide excellent patient care.
