At a Glance
- Tasks: Shape endpoint management and digital transformation at a creative university.
- Company: Ravensbourne University London, a vibrant hub of creativity and technology.
- Benefits: Generous leave, hybrid working model, and employee assistance programme.
- Other info: Join a diverse community and collaborate on innovative IT solutions.
- Why this job: Make a real impact on IT services that enhance student and staff experiences.
- Qualifications: Experience in technical support for Windows and Apple Mac environments.
The predicted salary is between 40000 - 50000 £ per year.
Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology.
Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs.
The Role
This is a great opportunity to shape endpoint management, automation, cyber security compliance and digital transformation at Ravensbourne.
At Ravensbourne, our ambition is to enhance and continuously improve the digital experience for our staff and students. This is a hybrid role based at our SE London campus.
The Senior IT Solutions Specialist will support, manage and develop Ravensbourne’s desktop and mobile computing devices and labs, including Windows and Apple Mac environments, as well as key desktop and enterprise software platforms.
The role will help develop custom solutions using new and emerging technologies to empower and transform the organisation’s digital capabilities, including the digitisation of processes and workflows.
The Senior IT Solutions Specialist will act as a senior engineering lead for Microsoft client devices and communications, implementing and maintaining the operational aspects of the University’s Microsoft endpoint infrastructure in alignment with architectural design and strategy, and working collaboratively with colleagues across the wider IT Services team.
About You
Essential Skills and Experience
- Suitably qualified and/or experienced in delivering technical support in a medium or large organisation.
- Experienced in delivering and supporting services in a mixed Windows and Apple Mac environment.
- Experienced in Microsoft Entra administration and Microsoft Intune, particularly device administration, application deployment and build management.
- Able to understand, support and improve IT technology services in a complex organisational environment.
- Able to communicate technical information clearly to colleagues, customers and service users at all levels, including through face-to-face support.
Desirable Skills and Experience
- Experience of communicating information relating to IT projects clearly and effectively.
- Familiarity with the operation, support and development of IT technology in an education environment.
Key Responsibilities
- Administer Microsoft Endpoint Manager/Intune, supporting managed Windows and Apple Mac devices.
- Act as a senior technical escalation point for complex endpoint, software and infrastructure issues.
- Package, deploy and maintain academic and professional services applications through the Company Portal.
- Develop device compliance and security reporting to support cyber security, governance and service improvement.
- Support Microsoft 365 administration, including provisioning, configuration, security and licensing.
- Manage and support specialist endpoint-related hardware, including laptop lockers and digital signage displays.
- Develop workflow automation and Power Apps solutions to improve business processes.
- Create documentation, training resources and guidance for IT Services colleagues and end users.
- Carry out testing of new technologies, products and service improvements.
This is an opportunity to play a key role in a creative, collaborative and forward-thinking university environment, helping to deliver modern IT services that directly support the staff and student experience.
You will contribute to the ongoing development of endpoint management, automation, cyber security compliance and digital transformation, with the scope to improve services, introduce new solutions and make a visible impact across the University.
The role also offers the chance to work closely with colleagues across IT Services and the wider University, combining technical expertise with problem solving, service improvement and meaningful collaboration.
- We Offer
- Generous leave
- We operate a hybrid working model of on-site and working from home for most of our posts
- An Employee Assistance programme
- Interviews
- Week commencing 17th August 2026
We welcome applicants from all backgrounds and communities, and in particular those that are currently under-represented in our workforce.
This includes, but is not limited to, Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.
At Ravensbourne, we are committed to supporting applicants with disabilities.
We offer interviews to those who declare a disability and meet the essential criteria for the role.
In situations where we receive a high volume of applications, we will prioritise interviewing those disabled applicants who most closely align with the minimum requirements.
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Senior Solutions Specialist employer: Ravensbourne University London
Ravensbourne University London is an exceptional employer, offering a vibrant work culture at the heart of London's Design District. With a commitment to employee growth and development, we provide generous leave, a competitive pension scheme, and an Employee Assistance programme, ensuring our staff feel valued and supported. Join us in shaping the future of fashion education while being part of a diverse community that celebrates creativity and innovation.
Contact Details:
Ravensbourne University London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solutions Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ravensbourne University London values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ravensbourne University London might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ravensbourne University London!
✨Direct Apply to Ravensbourne University London
Let's not forget to apply directly through the Ravensbourne University London website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Solutions Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ravensbourne University London.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ravensbourne University London. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ravensbourne University London
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
