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For Companies At a Glance
- Tasks: Ensure a safe and secure environment for students and staff across our vibrant campus.
- Company: Join Ravensbourne University, a creative hub in London’s Design District.
- Benefits: Enjoy generous leave, hybrid working, and a competitive pension scheme.
- Why this job: Be part of a dynamic team making a real difference in a creative environment.
- Qualifications: Experience in customer service and strong organisational skills are essential.
- Other info: Flexible shifts and opportunities for professional growth await you!
The predicted salary is between 27963 - 39145 £ per year.
Front of House Officer (P ) – London
Our University
Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology. Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs.
The Role
We are seeking a Security / Front of House Operative to ensure a safe and secure environment throughout the University’s buildings, their contents, staff, students and other building users. The operative will be working to a weekly shift roster which includes a mixture of morning, day and late shifts, working across our three buildings all located within a few minutes of each other. Customer focus and the ability to communicate with staff at all levels; external and internal is essential.
The candidate
Our ideal candidate will have experience of working in a fast-paced, customer focused environment, ideally within higher education. They’ll have good organisational and time management skills, excellent attention to detail and the ability to build effective working relationships with both staff and students. They’ll be a proactive problem solver who is open to change and can contribute to the continuous improvement of processes and working practises.
We Offer
- Generous leave
- We operate a hybrid working model of on-site and working from home for most of our posts
- Talk to us about hybrid working
- Competitive Pension Scheme
- An Employee Assistance programme
- A cycle-to-work scheme
- Season ticket loans
The Officer will be required to work from any of the Ravensbourne buildings on a weekly shift roster basis covering Monday to Saturday 7am-11pm.
Closing Date: 13 Oct 2025
Unit: Professional
Salary: From £27,963
Front of House Officer (P2025058) - London employer: Ravensbourne University London
Contact Detail:
Ravensbourne University London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer (P2025058) - London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ravensbourne University on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the university's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about contributing to our vibrant community.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Front of House Officer. We want to see how you handle tricky situations with a smile.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Front of House Officer (P2025058) - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Front of House Officer role. Highlight any customer service experience and your ability to work in a fast-paced environment, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working at Ravensbourne University and how your background makes you the perfect fit for our team.
Show Off Your Communication Skills: Since this role involves interacting with staff and students, make sure your application showcases your communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need there!
How to prepare for a job interview at Ravensbourne University London
✨Know Your Environment
Familiarise yourself with Ravensbourne University and its unique blend of creativity, business, and technology. Understanding the university's culture and values will help you connect your experiences to their mission during the interview.
✨Showcase Customer Focus
Prepare examples from your past roles that highlight your customer service skills. Think about situations where you effectively communicated with diverse groups or resolved conflicts, as this is crucial for a Front of House Officer.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've tackled challenges in fast-paced environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can contribute to continuous improvement at the university.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the university's approach to security and customer service. This shows your genuine interest in the position and helps you assess if it's the right fit for you.