Tenancy Services Officer

The overall purpose of this role is to have a focus on tenancy management, community, and neighbourhood, to work proactively with customers within your patch to successfully maintain their tenancies and to improve neighbourhoods., * To carry out sign-ups and tenancy visits for all new tenancies in the patch. To make recommendations about tenancy conversions at the end of any Introductory periods and the ending of Fixed Term Tenancies.

• To process tenancy changes in accordance with legislation and Raven procedures, working with other teams as necessary.

• To meet with customers as required to discuss cases and decisions, which may include visits or meetings outside office hours.

• Work with the other housing management teams to support residents to achieve a sustainable tenancy, including assessing vulnerability and making referrals for support.

• To represent Raven within the community and attend relevant meetings with stakeholders and community groups, which may include evenings and weekends.

• A basic understanding of housing management and tenancy related needs, including those of vulnerable people.

• Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and stakeholders.

• Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.

• A full, clean driving licence with own car.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

• Employee discount, To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

• Competitive salaries

• Fantastic work/life balance with flexible working and generous leave entitlement

• Strong focus on learning and development, with opportunities to grow your skills and career

• Enhanced maternity, paternity, and adoption pay

• Funded health cash plan

• Extensive wellbeing support

• Voucher-based recognition scheme

• Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LGBQT+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know atrecruitment@ravenht.org.ukor 0300 123 3399.

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, emailrecruitment@ravenht.org.uk, or phone us on 0300 123 3399.